Entyce Beverages combines the strengths of well-known and much loved South African tea, coffee and creamer brands such as Five Roses, Freshpak, Frisco, House of Coffees and Ellis Brown.

We are seeking a Junior Sales Operations Manager to drive success at Entyce Office in Durban (Redhill), Kwa-Zulu Natal. This role will be responsible for managing and growing regional customer relationships through regular engagement, data-driven sales reviews, and execution of pricing and promotional strategies aligned with national objectives.

Reporting Structure:

• Reports to: Regional Sales Manager
  

Key Areas of Impact:

Customer:

• Build, develop and maintain customer relationships with all relevant/ allocated regional customers
• Schedule meetings with and visit allocated customers every two weeks
• Prepare and present sales reviews, and relevant customer data, and discuss measures to rectify negative performance
• Manage customer pricing in line with mandates and National Customer Managers’ strategy
• Ensure that pricing is loaded in the system / app
• Manage customer promotional activity in line with mandates and National Customer Managers’ strategy and guidelines
• Successfully launch new innovation, stock to be on shelf in customer within 6 weeks of opening orders
• Complete contact reports and communicate with all relevant stakeholders (customer and Subsidiary)
• Attend Customer Manager and RSM customer meetings on a regular basis to get to know the other customers in the region and develop key accounts skills

Operations:

• Schedule trade visits once a week, using a monthly planner, in order to ensure that the majority of customers in the region are visited in a year
  • Complete comprehensive trade visits, with contact reports, on a weekly basis
  • Prepare for a trade visit, pull relevant customer data by store (Shoprite webbis, Pick n Pay site covers etc.)
  • Complete trade visits as per standard operating procedure
  • Put immediate measures in place to rectify the issues at store level (out of stocks, pricing etc.)
  • Compile a trade contact report with feedback and actions, and communicate with all relevant stakeholders (customer and Subsidiary)
  • Follow up, feedback, and hold the relevant stakeholders accountable

Category Management / Customer Data:

• Comprehend and utilize key 3rd party/ customer systems to drive business in the region
• Understand and master Nielsen and pull sales out data on a monthly basis in order to explain the market dynamics and actions required in the region
• Understand and master Ask’d data, and pull this on a monthly basis so as to identify the opportunities for the Subsidiary in the market
• Understand and utilize Silo, in preparation for customer appointments
• Understand, master, and utilize all relevant customer systems on a daily basis to drive the NBL business:
  • Shoprite B2B System
  • Pick n Pay Portal
  • Makro Dispos

Spar DC Controller Responsibilities:

• Manage relevant Spar DC orders daily
  • Pull new orders from the Spar system, and add to order tracker and load builder
  • Update load builder with new and discontinued products
  • Liaise with NBL Planning team as to the number of pallets on the load builder for specific new/open orders, and send top up requests to Spar Buyers
  • If Spar places top-up orders for a load that exceeds 72 pallets, liaise with the Spar buyer to reduce orders where applicable
  • Manage orders in line with price increase trackers
  • Check and action lines with incorrect prices, and have discounts loaded by Sales Admin where applicable
  • Ensure delivery bookings are made and all parties are aligned
  • Liaise with Planning team to understand out of stocks on outstanding orders, and communicate this to the Spar Buyers
• Manage relevant Spar DC stock on hand weekly
  • Request, receive, rework, analyse and share the relevant Spar stock on hand report with the Customer Manager, Regional Sales Manager, Sales Operations Manager and AVI Field Marketing team
• Manage “stamp and sign” orders weekly
  • Seasonal drives (Festive)
  • Innovation
  • Strategic drives (short-dated stock)

What It Takes to Succeed:

Experience that set you up for success:

• Minimum 3 years’ FMCG sales experience
• Experience managing wholesale, distributor, or franchise customers
• Proven ability to execute at store level and manage customer relationships

Qualifications & Certifications that will contribute to your success:

• Matric (Grade 12) is essential
• Diploma/Degree in Sales, Marketing, Business or Retail Management

Knowledge:

• Strong Excel and data analysis capability
• Proficiency in PowerPoint and reporting
• Experience with retail/customer systems (advantageous)