Service Technician

Port Elizabeth
Salary: R15 000.00 - R20 000.00 Per Month
Job Type: Permanent
Sectors: Chemical
Reference: CPT001076/NDB

Apply before May 30 2026 | 30 Days left

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External Application

Vacancy Details

Employer: West Coast Personnel

Our client is seeking a skilled and motivated Service Technician to install, service, and maintain chemical dosing and cleaning equipment used in commercial laundry, kitchen, and housekeeping environments. The role involves regular client site visits, technical troubleshooting, customer training, reporting, and building strong long-term client relationships to ensure reliable and efficient service delivery.

Key Responsibilities

Client Engagement & Field Service

Conduct approximately 10 client visits per day across an assigned territory
Maintain a structured 4–6 week client call cycle
Represent the company professionally and protect brand reputation at all times
Provide emergency and after-hours technical support when required
Build and maintain strong relationships with key client stakeholders (managers, chefs, buyers, etc.)

Technical Installation & Maintenance

Install, program, service, and repair dosing systems and related equipment, including:
- Industrial laundry machines
- Dishwashers, glass washers, crate washers
- Kitchen and housekeeping chemical dosing systems
Diagnose and resolve technical faults efficiently on-site
Assist with product deliveries when required

Training & Customer Support

Train clients on equipment operation and chemical usage
Ensure all training records and documentation are completed accurately
Provide ongoing technical support, demonstrations, and product guidance

Reporting & Administration

Submit weekly sales and technical reports to the Sales Manager
Complete service reports and maintain accurate documentation
Capture and report market intelligence (competitor activity, client feedback, trends)
Support debtor follow-ups and ensure correct client records are maintained
Assist with stock control and periodic stock takes

Compliance & Standards

Ensure compliance with health, safety, and environmental regulations
Support merchandising and brand visibility at client sites

Self-Development

Continuously improve technical knowledge of dosing systems, chemicals, and related equipment
Attend internal training and development sessions
Develop both technical troubleshooting and customer service capability

Minimum Requirements

Grade 12 (Matric)
Valid driver’s license (essential)
Electrical field experience (minimum 2–3 years preferred)
Electrical qualification will be highly advantageous
Experience in industrial laundry or dishwashing systems advantageous
Basic programming knowledge of equipment advantageous

Note: Own reliable transport is preferred, however company vehicles will be provided for business travel.

Skills & Attributes

Strong technical and electrical troubleshooting ability
Methodical, detail-oriented, and analytical approach
Strong communication and customer service skills
Ability to work independently and under pressure
Professional integrity, honesty, and reliability
Team-oriented with a proactive, self-motivated attitude

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About West Coast Personnel

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What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.