1. Role Purpose

The Learning Content Developer is responsible for designing and developing engaging, high-quality learning content to support employee development across the business.

• eLearning (via LMS – Thrive)
• Classroom-based training
• Induction programmes
• Product training
• Customer service and leadership development

The role combines instructional design, digital content creation, and basic multimedia development, working closely with subject matter experts (SMEs) and stakeholders to translate business needs into effective learning solutions.

2. Key Responsibilities

2.1 Instructional Design & Content Development

• Design and develop structured learning content aligned to business needs
• Apply instructional design principles to create engaging and effective learning experiences
• Convert business/process information into learner-friendly content
• Develop both new content and enhance existing material

2.2 eLearning Development

• Develop interactive eLearning modules using tools such as:

        o Articulate 360

        o Other authoring tools

• Create assessments (quizzes, knowledge checks, scenarios)
• Ensure content is optimised for deployment on the LMS (Thrive)

2.3 Classroom & Blended Learning Materials

• Develop:

        o Facilitator guides

        o Learner manuals

        o Slide decks

        o Quick reference guides

        o Online learning materials in SCORM/AICC or similar formats

• Ensure consistency across all learning materials

2.4 Multimedia & Visual Design

• Create engaging visual and multimedia content, including:

        o Screen recordings

        o Voiceovers

        o Basic animations

        o Visual assets (using tools such as Adobe suite)

• Ensure content is visually appealing and aligned to brand standards

2.5 Stakeholder & SME Engagement

• Work directly with SMEs across the business to gather content requirements
• Translate technical or complex information into clear learning material
• Engage with senior stakeholders where required

2.6 Learning Path & LMS Support

• Structure and organise learning pathways within the LMS (Thrive)
• Support the creation of structured learning journeys
• Ensure content is correctly uploaded, tested, and maintained

2.7 Compliance & Regulatory Training

• Develop content aligned to regulatory and compliance requirements
• Ensure accuracy and consistency of compliance-related training
• Support updates in line with regulatory changes

2.8 Quality Assurance & Continuous Improvement

• Review and update content based on feedback and performance data
• Ensure accuracy, consistency, and quality across all learning materials
• Maintain version control and documentation

2.9 Vendor & Project Support

• Support coordination of external vendors/contractors where required
• Review externally developed content to ensure quality and alignment
• Assist in managing content development timelines

3. Key Deliverables

• ±2 learning interventions per month (eLearning or blended)
• High-quality, engaging learning content across formats
• Structured learning pathways on LMS
• Assessment tools and learning evaluations
• Update and maintain training content library

4. Minimum Requirements

Qualifications

• Diploma or Degree in:

        o Learning & Development / HR

        o Instructional Design

        o Education

        o Multimedia / Graphic Design

        o Or related field

Experience

• 2 years experience in:

        o Content development

        o Instructional design

        o eLearning development

Technical Skills

• Familiarity with:

        o Articulate 360

        o LMS platforms

        o Microsoft PowerPoint

        o Adobe tools (Captivate, Photoshop, Illustrator, Premiere Pro – advantageous)

• Video editing and multimedia creation skills

5. Key Competencies

• Strong written and verbal communication
• Attention to detail
• Creativity and design thinking
• Ability to simplify complex information
• Stakeholder engagement skills
• Planning and organisation
• Willingness to learn and adapt