PURPOSE OF THE ROLETo jointly manage and oversee the full operations of a small lodge, ensuring exceptional guest experiences, efficient day-to-day operations, and strong team leadership. This role requires a hands-on, mature couple capable of independently managing multiple operational areas with limited on-site support.KEY RESPONSIBILITIES1. Overall Lodge ManagementOversee all daily lodge operations including accommodation, food & beverage, housekeeping, and maintenance.Ensure high standards of guest service and satisfaction at all times.Act as hosts, engaging with guests and enhancing their experience.2. Guest Experience & HostingWelcome and interact with guests throughout their stay.Handle guest queries, complaints, and special requests professionally.Ensure a personalized and memorable guest experience.3. Team Leadership & Staff ManagementManage, lead, and motivate a small team of lodge staff.Allocate duties, manage schedules, and monitor performance.Provide training, mentoring, and support to staff.Foster a positive and productive work environment.4. Administration & Financial ControlManage lodge administration including bookings, reporting, and stock control.Oversee budgets, cost control, and procurement.Ensure accurate record-keeping and reporting to head office.Work closely with head office support while independently managing on-site processes.5. Operations & LogisticsEnsure smooth coordination between departments.Manage stock levels, ordering, and supplier relationships.Oversee maintenance and upkeep of lodge facilities.6. Guiding (Advantageous)One partner ideally to hold a guiding qualification.Conduct or assist with guided activities where required.Enhance guest experience through knowledge of the environment.7. Health, Safety & ComplianceEnsure compliance with health, safety, and environmental regulations.Maintain high standards of hygiene and safety across the lodge.

MINIMUM REQUIREMENTS

Experience

• Proven experience managing a small lodge, guesthouse, or similar hospitality operation.
• Strong understanding of full lodge operations with limited staff.
• Experience working in remote or semi-remote environments (advantageous).
• Demonstrated leadership experience managing small teams.

Qualifications

• Hospitality or tourism qualifications (advantageous).
• Valid driver’s license for both candidates.
• Guiding qualification (preferred for one partner).

Skills & Competencies

• Strong leadership and people management skills.
• Excellent guest relations and communication skills.
• Financial and administrative management ability.
• Problem-solving and decision-making skills.
• Ability to work independently without constant supervision.
• Multi-skilled and adaptable.

PERSONAL ATTRIBUTES

• Mature, stable, and committed couple
• Hands-on and proactive approach
• Strong sense of responsibility and accountability
• Ability to thrive in a remote/small team environment
• Long-term commitment (not a short-term steppingstone role)
• Professional, well-presented, and guest-focused

WORKING CONDITIONS

• Live-in position (accommodation provided).
• Remote lodge environment.
• Irregular hours, including weekends and public holidays.
• High level of responsibility with limited on-site support staff.

KEY PERFORMANCE INDICATORS (KPIs)

• Guest satisfaction and reviews
• Operational efficiency
• Staff performance and retention
• Budget management and cost control
• Compliance with operational standards

IMPORTANT ROLE EXPECTATION

This position is suited to a couple seeking long-term placement, who are not using the role as a steppingstone within a larger group. Stability, commitment, and the ability to independently manage a lodge are critical to success.