An Assistant General Manager Couple acts as the second-in-command to the General Manager, responsible for the overall daily operations, guest experience, financial performance, and staff management of a remote coastal resort.Typically, responsibilities are split:Partner 1: Operations & Guest ExperiencePartner 2: Administration, Finance & HR (or Maintenance / F&B depending on strengths)The role is hands-on, live-in, and multi-skilled, requiring adaptability in a remote environment.Key Duties & ResponsibilitiesPartner 1: Operations & Guest ExperienceResort OperationsOversee Front Office, Housekeeping, F&B, and MaintenanceEnsure seamless daily operations and 5★ service deliveryAct as Duty Manager when requiredMaintain brand standards and SOP complianceGuest RelationsWelcome and host guests (highly visible role)Handle complaints and service recovery professionallyDrive guest satisfaction and online reputation (TripAdvisor, Google)Personalise guest experiences (VIP hosting, special occasions)Food & Beverage OversightSupervise restaurant, bar, and kitchen operationsEnsure hygiene, quality, and presentation standardsManage stock control, costs, and supplier coordinationWork closely with Head Chef on menus and guest preferencesStaff ManagementLead, train, and motivate teamsConduct daily briefings and performance reviewsManage staff discipline and developmentBuild a strong team culture in a remote settingMaintenance & PropertyConduct daily inspections of rooms and public areasEnsure preventative maintenance programs are followedCoordinate repairs and upkeep of resort facilitiesPartner 2: Administration, Finance & HRFinancial ManagementAssist with budgets, forecasts, and financial reportingMonitor revenue, expenses, and cost controlManage procurement, stock, and supplier accountsOversee petty cash and banking processesReservations & RevenueManage booking systems and OTA platformsMonitor occupancy and implement pricing strategiesHandle group bookings and special packagesS...

Qualifications & Requirements
Education

• Diploma/Degree in:
• Hospitality Management
• Hotel Management
• Business Management
• HACCP / Food Safety certification (advantageous)
• First Aid certification (advantageous)

Experience

• 3–5+ years in senior hospitality roles (e.g., Lodge Manager, Operations Manager)
• Experience in:
• Remote / coastal / resort environments (highly preferred)
• One partner strong in F&B
• One partner strong in Finance/Admin

Technical Skills

• PMS systems (e.g., Opera, NightsBridge, Semper)
• Microsoft Office (especially Excel)
• Online booking platforms and OTA management

 Key Competencies

• Strong leadership and team management
• Excellent guest service and communication
• Financial acumen and cost control
• Problem-solving in remote environments
• High emotional intelligence
• Cultural awareness (important for Wild Coast communities)
• Ability to multitask under pressure

Working Conditions

• Live-in position (accommodation provided)
• Long hours, including weekends and public holidays
• Remote coastal environment (limited urban access)
• Hands-on, physically and mentally demanding role