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Customer Service & Admin Team Leader

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Petrochemical Manufacturing
Benefits: Medical Aid Pension Bonus Maternity Leave
Reference: 2356463

Apply before Apr 30 2026 | 8 Days left

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Vacancy Details

Employer: Air Products South Africa (Pty) Limited

The role will be responsible for ensuring efficient administration of customer services and general administrative functions across Facility Operations, including CryoEase Processes, Cylinder Production and Distribution, Engineering Services, and SHERQ, while providing comprehensive administrative support for the Facility. The key responsibilities of the role include but are not limited to:

1. Efficient management of the order-to-receipt process for customer orders.

2. Delivery of exceptional customer service and support.

3. Oversight and control of stock inventory to ensure availability and accuracy.

4. Execution of purchasing activities, including supplier coordination and procurement.

5. Administrative support to SHERQ, Engineering, Debtors, Production, and Distribution teams.

6. Accurate and timely completion of month-end processes.

Required Skills

Organisational Skills
Deadline Driven
Stock Control And Replenishment

Candidate Requirements

1. Minimum of Matric or Grade 12 Senior Certificate.

2. A post-Matric qualification in Administration or equivalent.

3. Minimum 5 years of experience in a Customer Service Administration environment within the Gas or related industry.

4. Effective team coordination and leadership skills to deliver an exceptional customer service experience to all relevant stakeholders.

5. Must have a strong focus on customer value and quality to achieve high levels of customer satisfaction as well effecting improvement thereof.

6. Proven ability in stock control and replenishment.

7. Must have strong organisational and planning skills with the ability to prioritise a varied and demanding workload within the team.

8. Must be deadline-driven, flexible and have the ability to work under pressure.

9. Must have a high level of accuracy and attention to detail skills.

10. Must have a working knowledge of SHERQ management systems and related ISO standards.

11. Must have experience in dealing with all levels of customers and suppliers.

12. Must have strong interpersonal skills with the ability to build strong relationships with team members and other stakeholders.

13. Must have strong verbal and written communication skills.

14. Must have a valid unendorsed driver's license and own transport.

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About Air Products South Africa (Pty) Limited

Air Products South Africa manufactures, supplies and distributes a wide variety of industrial and specialty gas products to the Southern African region. Founded in 1969, the company has enjoyed consistent growth, establishing itself as an industry leader in the production of reliable, high quality gases. It is also an acknowledged thought leader in areas such as the sustainability of the industrial gas industry, and in supply chain management.

The company has grown rapidly, utilising its world-class production and distribution facilities throughout Southern Africa to become one of the largest supplier in the on-site and pipeline markets, as well as a leader in the bulk, cylinder, and specialty gas supply markets. Our fleet of cryogenic tankers and cylinder trucks provide reliable supplies of liquid and gaseous oxygen, nitrogen, argon, hydrogen and carbon dioxide to major companies in the steel, stainless steel, chemical, petrochemical and engineering industries. We also specialise in state-of-the-art blending technology, supplying gas mixtures of the highest purity and quality.

Our ISO 9001 listing is a foundation upon which our process of continuous improvement makes us a world-class gas supplier, adding value to our customers, products and services. The company is also ISO 14001 (Environmental Management), ISO 22000 (Food Grade Certification) accredited and 5 star NOSA rated, and is a frequent recipient of local and international industry safety awards. Our brand research reveals that the calibre of our people is the Air Products difference. Their integrity, understanding, and passion create the essence of our brand personality, and of Air Products as an organisation. While the positive qualities of our people may not be as tangible as an air separation plant or a cylinder of gas, our brand is implicitly understood as a vital part of the total value we offer to our customers.