Duties & Responsibilities:

1. Process & Operations

• Ensure compliance with legal and governance requirements
• Contribute to strategy development and target setting
• Define and implement standard operating procedures (SOPs)
• Manage end-to-end sales processes
• Build and maintain relationships with OEMs/importers and stakeholders
• Monitor performance against operational plans and adjust as required
• Manage operational risks and implement mitigation strategies
• Maintain digital and social media sales content aligned to standards
• Resolve operational issues within guidelines

2. Financial Management

• Manage budgets in line with policies and procedures
• Monitor and report on budget variances
• Ensure efficient utilisation of assets and resources

3. Client & Sales Management

• Promote and secure vehicle sales through relationship-based selling
• Build and maintain strong customer relationships
• Ensure delivery of high-quality customer service
• Monitor and improve customer experience processes

4. People Management

• Create a productive and engaging work environment
• Manage recruitment, performance, development, and employee relations
• Set clear performance targets and coach team members
• Support and manage change within the team
• Drive alignment with company values

 Core Competencies

Behavioural Competencies

• Business Acumen
• Client Focus
• Improvement Orientation
• Judgement
• Interpersonal Effectiveness
• Planning & Organising
• Inspirational Leadership
• Personal Courage
• Results Orientation
• Persistence & Tenacity
• Change Management

Technical Competencies

• Customer identification and sales generation
• Organisational productivity improvement
• Operational planning and execution
• Customer service management
• Performance monitoring and reporting
• Ethics and values adherence
• Continuous technical learning
• Product and service knowledge
• People management and development
• Key account management
• Sales development and strategy
• After-sales support
• Customer warranties handling

 Experience & Requirements:

• Relevant qualification (preferred)
• 3–5 years’ experience in a similar environment
• 1–3 years’ supervisory or team leadership experience
• Basic to intermediate experience in sales operations (minimum exposure required)