Key responsibilities include:Acting Lodge Manager in the absence of the LM.Take full responsibility for the management of the following teams. Front of House:Inspire, stimulate and lead the FOH teamMaintain the Pan FOH systemDay Sheets / Rooming List / Arrival ReportReception, Curio Shop and Switch BoardBanking, Invoices and GratuitiesWelcome & Good ByeSite Inspections – Show TimeGuest Feedback – Centricity Feedback systemHousekeeping:Inspire, stimulate and lead the Housekeeping teamMaintain the Housekeeping standards with in the LodgeSpot check of rooms & turndownsStaff Uniform ControlLodge Maintenance:Inspire, stimulate and lead the Lodge Maintenance teamControl and supervise the Lodge Maintenance teamsWork closely with the Kapama Game Reserve Maintenance ManagerPreventative maintenance service schedulesStaff AccommodationUnderstanding of building, refrigeration, electricity, air conditioners, gardening, pool care, firefighting equipment & vehiclesPest Control  2.  Health & Safety:Work closely with the Reserve Security Manager on the Health & Safety management of the LodgeHead up the Lodge Health & Safety committeeRisk assessments for the LodgeFirefighting equipment / drillProvide a safe working environment for all staff OtherFinance & Budgeting:This includes compiling monthly reports, participate in the budget process and managing budget lines.Budget expenditure & controlMonthly finance meetingHuman Resources:Staff development and trainingStaff managementStaff welfare & staff moraleInspire, stimulate and lead the Kapama team and maintain disciplineManage leave cycles and training filesKnowledge of food & beverageHosting of guestGuest Delight and bush banquetingEnsure any negative guest feedback is addressed and solutions foundAssist Head Ranger / Snr Ranger team with Vehicle InspectionsGo on Safari to ensure that we deliver on our safari experienceRelationship with community, owners, suppliers and Camp Jabulani Outline of ideal candidate profile & skills:We ar...

Qualifications and experience required:
Minimum 5 years Management experience in a 5 star boutique operation or Big 5 reserve with in a similar lodge environment
Hospitality management qualification
Strong Operational and Financial experience
High Emotional Intelligence
Hospitality and service training experience
Room Division Experience
Practical with some experience in maintenance
Valid drivers license and own transport
 
 
Salary & other package details:
Monthly package- negotiable depending on experience and qualifications
Live-in position with meals on duty
Pension fund
Staff Lodge nights
Work cycle – 21 days – 7 days off
Annual leave – 15 days
 
 
If you have the skills and experience we are in search of, with the necessary qualifications and you are interested in a career in a 5
* lodge environment, I would love to hear from you. Please email me your CV along with a recent head-and-shoulder photograph and details of three contactable references.