General Manager (GM)OverviewOur client is seeking a high-impact General Manager to take full ownership of a fast-growing, multi-entity business. This role is suited to a hands-on leader who thrives in complex environments, brings structure to operations, and drives consistent execution across teams, systems, and performance. This is an opportunity to play a key role in scaling a dynamic service-based business while building strong foundations for long-term growth.

1. General Manager (GM) – Our Client

2. Position Overview
Our client is looking for a Multiplier General Manager (GM) to lead a fast-growing, multi-entity business environment.
This is not a traditional management role.
This is a leadership role for someone who can bring structure into complexity, drive execution, and build systems that scale.
The GM will oversee a central Head Office managing multiple franchise and operational entities, ensuring performance across all areas of the business.
3. About the Environment
You will operate in a business that is:

• Managing multiple entities from one Head Office
• Serving a growing client base across 12 service types
• Employing teams across:
  • Admin
  • Sales / Customer Care Consultants
  • Supervisors
  • Cleaning personnel

The business is transitioning from informal processes to structured, system-driven operations.
This creates both:

• Challenges (operational pressure, systems gaps, financial discipline)
• Opportunities (growth, commercial contracts, national scale)

Our client operates within a values-driven environment grounded in Christian principles. The successful candidate should be comfortable working within this culture and aligning with the company’s core values.

4. Role Purpose
The General Manager is responsible for:

• Driving performance across operations, people, finance, sales, and systems
• Building structure and accountability
• Ensuring consistent execution across all teams

5. Core Responsibilities
5.1 Operations

• Oversee daily service delivery
• Ensure consistency and quality
• Manage scheduling and execution

5.2 People & Leadership

• Manage and develop staff across all levels
• Address underperformance
• Build a culture of accountability and growth

5.3 Financial Discipline

• Manage debtors and cash flow
• Oversee supplier relationships
• Ensure financial processes are followed

5.4 Sales & Growth Support

• Improve sales pipeline visibility
• Support conversion of opportunities into revenue
• Work with Customer Care Consultants and business development

5.5 Systems & Structure

• Implement SOPs and processes
• Drive CRM and reporting usage
• Establish daily, weekly, and monthly routines

5.6 Strategic Execution

• Identify priorities
• Focus on high-impact actions
• Drive continuous improvement

6. What We Are Looking For
We are looking for a Multiplier GM, not a coordinator.
6.1 You must be able to:

• Take ownership across the entire business
• Prioritise what matters under pressure
• Execute consistently
• Build systems that reduce chaos
• Lead people with both accountability and care

6.2 Non-Negotiables

• Strong execution ability (not just ideas)
• Financial awareness and discipline
• Ability to handle complexity and pressure
• Willingness to take full ownership
• Proven ability to manage and develop teams

6.3 Ideal Experience

• Operations or General Management experience
• Experience managing teams across multiple functions
• Exposure to financial management (debtors, costs, cash flow)
• Experience in service-based or multi-site environments (advantageous)

7. Selection Process
This role requires a structured selection process:

1. CV Screening
2. Real-Life Case Study Assessment
3. Interview (Deep Dive)
4. Final Validation

The case study is designed to assess your ability to:

• Think
• Prioritise
• Execute

8. Important Note
This is a demanding role in a fast-moving environment.
If you are looking for a structured, low-pressure corporate role, this is not for you.
If you are someone who:

• Thrives in complexity
• Takes ownership
• Implements systems
• Drives results