THE JOB AT A GLANCE

Reporting to the CEO: Commercial & Partnerships, the Managing Executive: Stakeholder and New Business Development will be responsible for the development, execution and maintenance of all corporate and stakeholder new business across RMA. The incumbent will be responsible for ensuring that the company complies with legislative requirements and aligns to the business strategy. Orchestrate an integrated engagement, growth and governance framework that protects RMA’s licence to operate (COID/social insurance context) and delivers sustainable revenue, quality of service and reputational outcomes.

WHAT YOU WILL DO

Distribution Strategy & Growth

• Define and execute a scalable consumer distribution strategy aligned to business and underwriter objectives


• Own the end-to-end performance of all consumer distribution channels, including payroll/stop order, direct, and intermediated channels


• Identify, develop, and manage new distribution partnerships and growth opportunities


• Ensure channels are efficient, profitable, and scalable.

Stakeholder Strategy, Governance & Reputation

• Design and maintain an enterprise stakeholder engagement strategy and annual plan that integrates brand/reputation, public affairs, government relations and social partner management for C&P, aligned to Group frameworks


• Establish engagement protocols and decision rights across internal/external stakeholders; ensure disciplined feedback loops into Marketing/Comms and Strategy for continuous refinement


• Chair the Stakeholder Governance Forum for C&P; embed risk/compliance thresholds (market conduct, procurement ethics, data privacy) and escalation routes.

Segment & Coverage Model Integration

• Translate the consolidated relationship segmentation model into clear coverage plans and service levels for priority stakeholders (Exclusive, Premium, Concierge & COID Assist, Essential), with measurable visit plans and issue-resolution SLAs


• Partner with the Managing Executive: Relationship to drive retention, share-of-wallet growth and NPS improvements across top accounts.

Public Sector & Social Insurance Ecosystem

• Lead senior engagements with municipalities, public entities and the Compensation Commissioner; align to COIDA policies, employer obligations and evolving regulatory priorities


• Coordinate cross-functional responses to material system or policy shifts impacting employer compliance, claims experience or benefit structures.

Commercial, Financial & Operational Delivery

• Own the portfolio’s annual business plan and OKRs; deliver growth (new premium/revenue), retention and cost-to-serve targets for the portfolio in collaboration with Sales, Relationship and Operations leaders


• Oversee portfolio budgets and people costs; manage salary bill within approved ranges and optimise spend to plan.

Risk, Compliance & Conduct

• Ensure adherence to COIDA, market conduct (FSCA), public sector procurement, PFMA/MFMA where applicable, and internal compliance frameworks; remedy audit findings and track action closure


• Safeguard RMA reputation; implement proactive issue-spotting, rapid incident response and transparent stakeholder communication.

People & Leadership

• Build a high-performing team (Stakeholder Management, NBD); set direction, coach, and manage performance with clear output measures; ensure succession and diversity objectives.

WHAT YOU WILL GET IN RETURN

We offer great opportunities for personal and professional development in a stable company that is 132 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.

Closing date: 13th March 2026

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

WHAT YOU'LL BRING TO THE TABLE

• Postgraduate degree in Business/Commerce/Public Policy (Master’s advantageous)


• 12–15+ years in insurance/financial services/social insurance with 10+ years leading enterprise relationships in regulated environments; proven growth and complex stakeholder outcomes


• Deep knowledge of COIDA/social insurance ecosystem; public sector procurement; market conduct


• FAIS/RE Certifications are advantageous for cross-sell oversight

Skills & Competencies:

Social Insurance, COIDA & Employer Ecosystem Expertise

• Deep understanding of the Compensation for Occupational Injuries and Diseases Act (COIDA) and its operational administration, including employer obligations, reporting requirements, claims processes, and benefit structures


• Strong knowledge of the South African social insurance landscape, including the Compensation Commissioner, social partners, medical provider networks, and occupational health systems


• Ability to interpret and engage on policy evolution, regulatory trends, and legislative shifts affecting workers’ compensation, industry compliance, and employer responsibilities.

Stakeholder Governance & Public Sector Engagement

• Expertise in stakeholder mapping, political economy awareness, and public sector relationship management, especially with municipalities, public entities, and government departments


• Understanding of public sector procurement, compliance rules, engagement protocols, and decision-making hierarchies


• Strong capability in navigating multi-stakeholder environments involving unions, industry associations, board/trustee structures, and regulators.

Relationship Management & Client Strategy

• Proven ability to develop differentiated segment strategies (Exclusive, Premium, Essential) and service models tailored to employer size, industry, and complexity


• In-depth knowledge of strategic account planning, retention levers, joint value propositions, and employer-centric engagement frameworks


• Ability to manage senior-level dialogues with employer EXCOs, industry bodies, and high-value partners, balancing service, compliance, and commercial insights.