- South Africa
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin
- Reference: CPT008147/GS
Vacancy Details
Employer: Dante Group (Pty) Ltd
Grade 12
2 years’ experience in a call centre/customer support environment
Deliver professional, high-quality support to both internal and external customers in accordance with established SLAs
Advise and educate customers on company procedures for various billing models
Manage monthly account and e-wallet enquiries via telephone, WhatsApp and company’s ticketing system
Log, assign, escalate, track and resolve support tickets
Build positive relationships with customers and collaborate with team members to deliver top tier service
Perform administrative tasks such as following up of failed communications, updating customer profiles and compiling reports
Distribute bulk emails and SMS communication to customers
Consultant: Gameedah Stemmet - Dante Personnel Cape Town
Apply via our website www.dantesa.co.za
If you do not hear from us within 5 days, please accept that your application was unsuccessful
804 people have viewed this job.
About Dante Group (Pty) Ltd
Danté Personnel Recruitment (Pty) Ltd, established in 1996, is a national leading recruitment-consulting firm. We offer specialized services to effectively manage the entire recruitment process, for companies based in South Africa and abroad. We service different Business diversities like Mining, Engineering, Technical, Information Technology and Finance.
Our exclusive database of candidates, for all various
business verticals, is valuable tool to start the recruitment process. We take
up the challenge in finding the right candidate through our extensive network
of resources and understanding of the hiring trends.
Our expertise lies in identifying and selecting candidates at all positions,
especially middle and senior management. We take pride in our ability to
provide all your human resource requirements.
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