We are looking for a dynamic and experienced ER Case Coordinator to join our team. This role plays a pivotal part in providing administrative and operational support to the Employee Relations (ER) team, ensuring the smooth and efficient flow of ER processes for the organisation. The role is responsible for case documentation management, scheduling, compliance tracking, and providing first-line coordination for internal disciplinary cases and external labour litigation matters. The incumbent plays a critical role across a national wholesale and retail operation

Key Responsibilities:

• Provide expert advice and guidance on employee and industrial relations matters.

• Ensure compliance with labour legislation, company policies, and procedures.

• Manage complex disciplinary and grievance cases with professionalism and fairness.

• Build and maintain constructive relationships with trade unions and employee representatives.

• Case management, CCMA processes, and workplace investigations.

• Drive proactive stakeholder engagement to mitigate risks and promote employee well-being.

• Balance organizational objectives with employee advocacy to enable a fair and sustainable workplace.