Candidate Requirements

Duties:

·        Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.

·        Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.

·        Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.

·        Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.

·        Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.

·        Compliance: Assist ensuring compliance with health, safety, labour regulations pertinent to SA coffee shop operations.

·        Reporting & Analysis: Support operational reporting, contributing to data-driven decisions for SA business.

·        Training & Development: Contribute to training programs for staff development fitting our SA coffee shop teams.

·        Problem Solving: Provide hands-on support addressing operational challenges across locations.

·        Requirements- Experience: Minimum 2-3 years experience in hospitality/coffee shop operations, preferably in SA or similar markets.

·        Coffee Passion: Enthusiasm for specialty coffee aligning with our brand ethos.

·        Leadership Skills: Ability to motivate teams in fast-paced SA urban coffee environments.

·        Organisational Skills: Strong planning, multitasking abilities fitting dynamic coffee shop ops.

·        Communication: Excellent communication skills for SA multicultural teams and customers.

·        Problem-Solving: Aptitude for addressing operational issues pragmaticall