We currently have a vacancy for the position of Showroom Coordinator , based at our Head office in the West Rand. This position is responsible for the overall showroom operations by ensuring that the showroom is adequately stocked and maintained. This position will also assist BCE to determine opportunities and best practices that BCE can adopt to generate traffic to the showroom and to maintain a world class showroom

Key Responsibilities (including but not limited to):

1. Showroom & Test Kitchen Management

• Sets the standard for showroom and test kitchen cleanliness and neatness to ensure a favorable and hospitable setting for all customers.
• Ensure the appropriate BCE product range is replicated in the showroom.
• Scheduling of live demonstrations with the external sales team.
• Responsible for taking the appropriate action and contacting those required to resolve showroom concerns (i.e., product repair, electrical issues, maintenance issues, etc.).

 

2. Administrative Duties

• Supports showroom by answering phones and email queries from customers.
• Provide administrative support for the internal and external sales team.
• Capture orders for customers in the showroom.
• Capture showroom traffic leads and appointments.
• Manage the diary for the test kitchen and showroom.
• Management of item labels and bin labels.

 

3. Customer Interactions

• Consult with showroom customers and call-ins to understand their needs and wants.
• Answers questions and provides an engaging, tailored experience based upon customers’ requirements.
• Support BCE’s key imperative for customer satisfaction and takes escalated calls from customers.
• Lead presentations or training sessions with customers in the showroom and test kitchen  if need be.
• Demonstrates products to emphasise the features and benefits.
• Answer and research technical product questions.

 

4. Sales & Marketing

• Drive traffic to the showroom by collaborating with the sales teams.
• Manage showroom traffic analytics and additional reporting as needed.
• Own and nurture relationships with walk-in showroom customers.
• Keep an updated awareness of competitive products.
• Continuously improve and maintain showroom and test kitchen marketing elements.

Qualifications and requirements

• Grade 12 (or equivalent)
• Relevant tertiary qualification
• Computer literate (MS Office, SAP)
• Minimum of 3 years direct working experience in a customer service environment which includes dealing with a variety of queries and complaints.
• Proven experience of leading presentations and / or training sessions.
• Experience in a similar capacity in the same or similar industries.
• Understanding of the flow and layout of showrooms.
• BCE product knowledge would be an added advantage.

Desired Skills

• A passion for customer service and a professional attitude always.
• The incumbent should have excellent interpersonal skills and the ability to pay attention to details.
• Excellent presentation skills.
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required.
• Ability to communicate information both orally and in writing so others will understand.
• Capacity to track and handle customer queries and complaints.
• Ability to research problems and provide solutions.
• Able to work in a team.
• Good time management skills.