Key Duties & Responsibilities

• Act as the primary liaison between customers, sales teams, suppliers, and the company supply chain to ensure smooth order processing and customer satisfaction.
• Receive, process, and manage customer orders, including quotations, sales orders, tax invoices, and credit notes.
• Monitor order fulfilment and back orders, providing regular updates to customers and the sales team.
• Handle customer queries, complaints, incoming calls, and walk-in customers professionally and efficiently.
• Generate purchase orders, manage goods received documentation, and coordinate with suppliers to ensure consistent product availability.
• Maintain accurate stock records, monitor stock levels, and perform stock forecasting, month-end stock counts, and stock balancing.
• Identify slow-moving or near-expiry stock and ensure timely product ordering to maintain sufficient regional supply.
• Plan and coordinate delivery schedules and routes to ensure on-time and cost-effective deliveries.
• Oversee the picking, loading, and dispatch of stock in line with client requirements.
• Liaise with transport providers and sales representatives to ensure efficient logistics operations.
• Ensure compliance with company Health, Safety, and Quality standards, including safe chemical storage and correct documentation (COA and Tremcard).
• Act as the site Health and Safety representative and assist in reporting product non-conformances.
• Maintain warehouse and administrative records in line with company policies.
• Provide regular operational updates to head office on customer service, stock levels, and deliveries.
• Support general office administration and assist with supervision of warehouse staff when required.

Qualifications and Experience

• Grade 12 or equivalent. 
• Relevant Qualification (Diploma or Certificate in Business Administration, Supply Chain, Logistics / Warehousing or Finance) advantageous. 
• 5 Years’ experience in customer service, sales administration, or order processing. 
• Experience generating quotations, sales orders, tax invoices, credit notes, and purchase orders. 
• Working knowledge of stock control, inventory management, and month-end stock counts. 
• Experience coordinating deliveries, dispatch processes, and liaising with transport providers. 
• Exposure to supplier coordination, back-order tracking, and goods receiving processes. 
• Familiarity with ERP or inventory management systems (e.g. Syspro and Pastel). 
• Proficient in MS Office (especially Excel and Outlook). 
• Good understanding of HSE and quality documentation (SDS’s, COA’s, PDS’s) advantageous. 
• Strong administrative, organisational, and customer service experience in a warehouse, logistics, or supply chain environment. 
• Valid driver’s license and own, reliable vehicle.