Introduction:

The purpose of the Head: Premium role is to manage the Top 300 corporate employer segment, delivering a dedicated but scalable service focused on retention, client satisfaction, growth opportunities, and proactive claims and membership management.

Description:

THE JOB AT A GLANCE

The purpose of the Head: Premium role is to manage the Top 300 corporate employer segment, delivering a dedicated but scalable service focused on retention, client satisfaction, growth opportunities, and proactive claims and membership management.

The role supports the design and execution of segment strategies that balance operational efficiency with enhanced client engagement. It ensures delivery of consistent service standards, improves performance metrics, and ensures alignment with the organization’s Partnership Framework.

WHAT YOU WILL DO

Segment Strategy Development

• Develop and execute strategies for the Premium segment with focus on retention, claims optimization, and customer satisfaction


• Ensure alignment with the organization’s Partnership Framework, and governance expectations.

Portfolio Management

• Manage a significant portfolio of mid‑ to large‑size employer groups


• Implement standardized but dedicated service delivery models appropriate for Premium portfolios


• Use market insights to identify cross-sell and up-sell opportunities.

Relationship Building

• Engage with senior client stakeholders through proactive engagement, quarterly performance reviews, and claims trend reporting


• Advocate for clients internally and ensure the right internal support structures are aligned.

Commercial Management

• Achieve annual Premium segment revenue and retention targets


• Support pricing discussions, product opportunities, and risk mitigation strategies with Actuarial and Finance teams.

Team Leadership

• Lead the Premium segment team, actively coaching and guiding performance


• Drive operational discipline within the segment. Stakeholder & Governance Alignment
  
  
  
  
  

WHAT YOU WILL GET IN RETURN

We offer great opportunities for personal and professional development in a stable company that is 132 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround Time:

The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful.

Closing Date:13 March 2026

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Requirements:

WHAT YOU'LL BRING TO THE TABLE

• Bachelor’s degree (NQF 7) in Business/Commerce/Insurance or related field


• 8+ years’ experience in Relationship Management, Key Account Management or Corporate Segmentation—3 years at senior level


• Proven experience managing high-value, complex portfolios


• Excellent commercial, negotiation, and stakeholder engagement skills


• Deep understanding of insurance, claims behaviour and corporate client environments

Skills & Competencies:

Leadership & Strategy

• Strategic visioning and execution


• People leadership and team development


• Innovation and change leadership.

Sales & Growth

• Sales planning and forecasting


• Market development and sector strategy


• Partner and channel management.

Customer-Centric Execution

• Deep understanding of customer journeys


• Ability to implement tiered service models


• Data-driven customer engagement and VOC (Voice of Customer) insight integration.

Technical Skills

• Proficiency in CRM, sales analytics tools, and digital platforms


• Financial acumen with experience in revenue generation and budget management


• Strong report writing, presentation, and communication skills