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Debtors Clerk

Cape Town
Salary: R20 000.00 - R30 000.00 Per Month
Job Type: Permanent
Sectors: Finance
Reference: CPT006234/CS

Apply before Feb 12 2026 | 29 Days left

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Vacancy Details

Employer: Persona Staff

Debtors Clerk / Customer Relations Administrator – Cape Town CBD Property Management | Finance / Debtors / Customer RelationsFull-time | On-siteOur client is a well-established property group that develops, owns, and manages commercial, industrial, and retail properties across South Africa’s major economic hubs. They are seeking a detail-driven and customer-focused Debtors Clerk / Customer Relations Administrator to manage tenant accounts, recoveries, debtors administration, and tenant liaison across their property portfolio.This role is suited to a highly organised individual with strong property debtors experience, excellent numerical accuracy, and the ability to balance financial administration with tenant-facing responsibilities.

Key Responsibilities:

Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses
Ensure all recoverable expenses are billed accurately and recovered in full
Perform reconciliations for municipal services, rates, levies, and recoveries
Maintain monthly municipal control sheets and daily debtors reports
Conduct tenant deposit audits, process refunds, and manage tenant deposits
Process tenant account openings, closures, adjustments, and reconciliations
Handle all tenant queries relating to accounts, billing, and recoveries
Manage debt collection processes including arrears follow-ups, reminders, and reporting
Issue letters of demand, arrears SMS notifications, and payment reminders
Liaise with attorneys regarding defaulting tenants and legal handovers
Send tenant statements and manage debit order setup and processing
Capture receipts, complete banking documentation, and follow up on unallocated payments
Report cash received in line with FICA requirements
Liaise with meter reading companies, utility providers, and service partners
Log tenant maintenance calls, escalate to facilities, and follow up on progress and satisfaction
Assist with bank reconciliations and general financial reconciliations when required
Maintain accurate records, scanning, filing, and documentation
Assist auditors and support audit processes
Stand in for facilities or finance functions when required
Support managers, property managers, and facilities teams administratively
Adhere to all internal workflows, processes, confidentiality, and compliance requirements

Key Requirements:

Proven experience as a Debtors Clerk within a property management environment
Strong understanding of tenant billing, recoveries, and reconciliations
Excellent numerical accuracy and attention to detail
Strong customer service, communication, and problem-solving skills
Ability to manage high volumes of work and multiple priorities
Proficient in MS Office; property management systems (e.g. MDA) advantageous
Ability to work independently and manage time effectively
High level of integrity and confidentiality

Salary: Market-related, depending on experience

Email your CV to: craig@personastaff.co.za

Persona Staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant.

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About Persona Staff

Vision
PERSONA’s vision is to allow our Clients to focus on their core activities, and let PERSONA manage the responsibility of staff recruitment; ensuring the perfect fit between candidate and client for the most efficient and effective workforce.
PERSONA is committed to delivering the best service to our clients and candidates.

We recruit in the following industries:
Financial Services, Manufacturing, Engineering, Retail, Banking, Telecommunications, Information technology, Electronics, Logistics, Mechanical, Sales & Marketing, Office Support, Warehousing, Distribution and Supervision Staff

Services offered:
To our clients:-
Recruitment of permanent staff at all levels
In depth staff selection
Salary surveys
Advertising of available positions
Comprehensive interviewing
Screening of potential candidates according to client’s specifications
Reference checks (on possible candidate)
ITC checks (on possible candidate)
Criminal checks (on possible candidate)
More background checks on request.
Psychometric testing (additional services)
Preparing of Job descriptions
PERSONA commits to adhere to industry standards and policies.

To possible candidate and job seekers:-
Professional resume
Regular correspondence
Interviewing tips
Summary of client information
Assistance to find the perfect job