Key Responsibilities:

• Organise and coordinate administrative logistical aspects in advance of program delivery.
• Liaise and coordinate with internal stakeholders (Program Coordinators, Faculty assistants, print shop, etc.) to ensure program needs are met.
• Create and prepare name plates, name tags, and other program materials.
• Coordinate with Program Coordinators and Faculty Assistants to gather and prepare teaching materials, session requirements and align on deadlines.
• Create, set up, and populate MyIMD and Canvas portals with program schedules, session creation, and participant resources.
• Set up psychometric surveys and simulations for Executive Programs.
• Ensure all program documentation and preparation processes are tracked, standardised, and completed to IMD’s quality standards in a timely fashion.

Minimum Requirements:

• Bachelor’s degree in hospitality management, tourism, business administration, marketing, or equivalent.
• 2 – 3 years of experience in program/learning administration or coordination (preferably handling academic materials).
• Experience working in academia and collaborating in international/multicultural teams.
• Intermediate technical proficiency in the following:
  • MS Office Suite (Word, Excel, Outlook, Teams).
  • Digital collaboration tools (Zoom, MS Teams).
  • Learning platforms (e.g., Salesforce, Canvas, LMS).
• Ability to manage multiple priorities across geographies, work independently, and deliver to deadlines.
• Demonstrated ability to communicate effectively, both in writing and verbally.

Skills required:

• Strong administrative and coordination skills with attention to detail.
• Exposure to digital learning workflows and academic programme calendars.
• Evidence of a proactive, service‑oriented approach and strong team collaboration.
• Ability to work collaboratively as well as independently in a fast-paced environment