The IT Service Delivery Coordinator is responsible for ensuring the seamless delivery of IT services to internal and external customers. This role combines hands-on technical support with service coordination responsibilities to bridge the gap between service desk operations, technical support and service delivery management.  The position is on site at our Randburg office.

 Key responsibilities

• To provide technical support and coordinate IT service delivery operations, ensuring efficient resolution of technical issues while maintaining service quality standards.
• Coordinating and resolving critical issues through effective communication with clients.
• Working directly with other service delivery specialists to ensure the quality of services is adhered to.
• Provide first and second-line technical support for hardware, software, and network issues
• Provide the required reports when needed.
• Ensure calls are logged on Service Desk and resolved within the SLA.
• Reassign tickets on ITSM to the relevant support groups.
• Assist users with call logging, where needed.
• Work closely with the procurement team to ensure administration of the devices is noticed and fulfilled.
• Ensure the EUD storeroom is always updated and the stock balances.
• Ensure the EUD tracker is updated with the latest data.

Requirements

• BSc in Information Technology
• Sound understanding of ITIL practices
• Proven experience and track record in ITSM tools and processes
• 1+ years technical support experience
• 1+ years in service delivery
• Experience with service desk operations
• CompTIA A+ certification preferred