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Call Centre Service Advisor

  • Midrand
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Manufacturing Sales
  • Reference: 163488

Apply before Dec 29 2025 | 12 Days left

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Vacancy Details

Employer: Defy Appliances

We are currently on a search for a call centre service advisor to join the largest manufacturer and distributor of major appliances company in Southern Africa, to be based in Midrand. In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.

KEY RESPONSIBILITIES: 

  • Liaising telephonically/written with customers and retailers
  • Solving customer education calls by providing technical product knowledge by performing ‘First-line support’
  • Ensuring service targets are met – KPI’s
  • Daily CONTACT and Sales Force system management
  • Ensuring customer satisfaction rate according to the company standards
  • Reporting on all outstanding calls
  • Attending and solving of customer queries via Service Manager, internet and from retail stores

MINIMUM REQUIREMENTS:

  • Matric
  • 1 Year Call Centre Experience
  • Good communication skills
  • Must be able to speak English fluently


Please be advised if you haven’t been contacted within 30 days then your application is unsuccessful.


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30 people have applied for this job. 207 people have viewed this job.

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About Defy Appliances

Defy Appliances is a South African manufacturing company and is the largest manufacturer and distributor of major domestic appliances in southern Africa. The company manufactures and develops a range of large appliances from gas stoves, refrigerators, washing machines and tumble dryers to continuous clean ovens and convection ovens.

It currently operates two factories:

  • Jacobs (Durban) - manufactures free-standing stoves, built-in ovens and hobs, tumble dryers.
  • Ezakheni (Ladysmith) - manufactures electric chest freezers and electric refrigerators.

Defy Appliances was founded in the 1905 in Wentworth, KwaZulu-Natal by John Skinner and Sir Benjamin Greenacre. The company manufactured its first product, electric stoves, in 1932. The Durban Falkirk Iron Company (DFI, now DEFY) moved the foundry from Jacobs to Newcastle around 1987. In July 2011, the company was purchased by Turkish based Arçelik as part of its plan to expand into emerging markets in Africa.

Defy has earned the right to be called an iconic brand in South Africa, engendering a long-lasting, loyal relationship with our consumers over the past 117 years. Our brand is greater than our products or services – it has an immensely strong influence not only on consumers but also on the entire appliance and electronics industry.

Through a strong focus on R&D, Defy continues to design and develop new products, keeping the brand relevant and aspirational. Defy has always been a pioneer in the large appliance market, with innovation and technological advancement being the main thrust of its product development. With products focused on good nutrition, water and energy efficiency, Defy strives to ensure that our consumers live better lives



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© Careers24. All rights reserved.

About Careers24.com

  • Careers24 is a leading South African job portal that assists jobseekers from all sectors and experience levels to find and apply for vacancies from hundreds of South Africa’s leading companies. With over a million visitors a month, we are one of the most popular destinations to find employment online in South Africa.

    Our mission is to become the destination where every candidate can find an ideal job and where every company can find the perfect candidate. We are a proud member of the Media24 family and part of the Naspers group of companies.

Company

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