Temporary Service Advisor

Middelburg
Salary: R10 000.00 - R15 000.00 Per Month
Job Type: Temporary
Sectors: Admin Automotive Motoring
Reference: SA01

Apply before Jun 16 2025 | 24 Days left

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Vacancy Details

Employer: Express Employment Professionals (Middelburg)

Job Summary

The Service Advisor is responsible for providing exceptional customer service to clients and assisting them with their automotive service needs. This role involves effectively communicating with customers to understand their concerns, accurately documenting their requests, and coordinating the service process with the automotive technicians. The Service Advisor plays a crucial role in ensuring a positive customer experience and promoting customer retention.

Responsibilities

Greet customers in a friendly and professional manner.
Listen to customer concerns and accurately document their service requests.
Provide estimates for service costs and explain recommended services to customers.
Schedule service appointments and coordinate the service process with automotive technicians.
Monitor the progress of service repairs and communicate updates to customers.
Upsell additional services and products as needed.
Process customer payments and ensure that all necessary paperwork is completed accurately.
Resolve customer complaints and issues in a timely and professional manner.
Maintain a clean and organized work area.
Keep up-to-date on automotive service trends and industry standards.
Adhere to company policies and procedures.

Required Skills

Experience In The Automotive Service Industry: 3 to 4 years
Service Advisor Experience In A Dealership: 3 to 4 years

Candidate Requirements

Qualifications & Experience

High school certificate or equivalent.
Previous experience in customer service or automotive service industry preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to multitask and prioritize in a fast-paced environment.
Proficient computer skills.
Knowledge of automotive service processes and terminology.
Ability to work well in a team environment.
Previously worked at a Toyota dealership will be an advantage.

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About Express Employment Professionals (Middelburg)

Express Employment Professionals is a leading staffing provider in South Africa, the United States of America, Canada, Australia, New Zealand and Botswana. Every day, we help job seekers find work and help businesses find qualified employees.

1998 Express was established in South Africa and currently has 25 offices throughout the country. Express Employment Professionals is 51% black owned with a level 1 BBBEE rating.

Globally, Express employs approximately 566 000 people each year. We are a global organisation that blends international and local demand with tailored products and services to our clients. Express Employment Professionals is proud to continue its 41-year legacy of helping businesses and job seekers succeed globally. We have grown to a network of 800+ employment agencies in five countries, while still maintaining local ownership for each office and providing quality service to each of our clients.

Express Respects People for who they are, their goals and their concerns and we Impact Business with a sharp business sense that benefits us, our clients, our franchisees, our consultants and our communities.