- Midrand
- Salary: Market Related
- Job Type: Permanent
- Sectors: Manufacturing Sales
- Reference: 88777
Vacancy Details
Employer: Defy Appliances
We are currently on a search for Key Accounts Manager-SDA to be based in Midrand, who will be developing a solid and trusting relationship between major key clients and company resolving key client issues and complaints.
KEY RESPONSIBILITIES:
- Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Anticipating key account changes and improvements.
- Managing communications between key clients and internal teams.
- Strategic planning to improve client results.
- Negotiating sales plans with client and establishing timeline of performance.
- Establishing and overseeing internal budgets with the company and external budgets with the client.
- Collaborating with sales team to maximize profit by up-selling or cross-selling.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Meeting all client needs and deliverables according to proposed timelines.
- Analysing client data to provide customer relationship management.
- Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times.
MINIMUM REQUIREMENTS:
- Must have National Group Key Account Management experience with a major retail group
- Goal-oriented, organized team player, must be driven to achieve objects/ company goals
- Self-motivated and self-directed
- Excellent interpersonal relationship skills
- In-depth understanding of company key clients and their position in the industry
- Eager to expand company with new sales, clients, and territories
- Able to analyse data and sales statistics and translate results into better solutions
- Previous work experience in sales management, key account management
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
- Intermediate computer skills on the Microsoft Office Suite, with emphasis on superior Excel skills.
- Strong negotiation skills, with ability follow-through on client contracts
- Ability to multitask and manage more than one client account
- Proven results of delivering client solutions and meeting sales goals
- Excellent team player; must be willing and able to work with and in other departments if necessary to ensure clients’ needs are being met. This may mean occasionally working with the supply chain to ensure targets are met.
- Excellent problem solving skills
- Own transport, with valid driver’s license. Frequent store and client visits are expected.
- Some travel may be expected (depending on client).
Please be advised if you haven’t been contacted within 30 days then your application is unsuccessful.
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About Defy Appliances
Defy Appliances is a South African manufacturing company and is the largest manufacturer and distributor of major domestic appliances in southern Africa. The company manufactures and develops a range of large appliances from gas stoves, refrigerators, washing machines and tumble dryers to continuous clean ovens and convection ovens.
It currently operates two factories:
- Jacobs (Durban) - manufactures free-standing stoves, built-in ovens and hobs, tumble dryers.
- Ezakheni (Ladysmith) - manufactures electric chest freezers and electric refrigerators.
Defy Appliances was founded in the 1905 in Wentworth, KwaZulu-Natal by John Skinner and Sir Benjamin Greenacre. The company manufactured its first product, electric stoves, in 1932. The Durban Falkirk Iron Company (DFI, now DEFY) moved the foundry from Jacobs to Newcastle around 1987. In July 2011, the company was purchased by Turkish based Arçelik as part of its plan to expand into emerging markets in Africa.
Defy has earned the right to be called an iconic brand in South Africa, engendering a long-lasting, loyal relationship with our consumers over the past 117 years. Our brand is greater than our products or services – it has an immensely strong influence not only on consumers but also on the entire appliance and electronics industry.
Through a strong focus on R&D, Defy continues to design and develop new products, keeping the brand relevant and aspirational. Defy has always been a pioneer in the large appliance market, with innovation and technological advancement being the main thrust of its product development. With products focused on good nutrition, water and energy efficiency, Defy strives to ensure that our consumers live better lives