Business Systems Analyst 

We are seeking an experienced Business Systems Analyst to join a delivery-focused team within a leading financial services client.

This is a 12-month contract role, open to Cape Town or Johannesburg-based professionals, working within a collaborative, delivery-driven environment.

You will work closely with cross-functional teams across business and technology, supporting digital initiatives within the Santam environment. This role is ideal for a hands-on, systems-orientated analyst who thrives in fast-paced delivery settings and is passionate about translating business needs into effective system solutions.

Key responsibilities and output areas include the following:

Business & Systems Analysis

• Elicit, analyse, and document business, functional, and system requirements across digital initiatives.
• Translate business needs into system specifications, including user stories, integration requirements, and acceptance criteria.
• Support system-related delivery across digital platforms, integrations, and technology-enabled change.
• Work closely with developers, architects, and product teams to ensure requirements are clearly understood and implemented.

Stakeholder Engagement & Collaboration

• Facilitate workshops, interviews, and working sessions with business and technical stakeholders.
• Act as the bridge between business users and technical teams, ensuring alignment and clarity across delivery.
• Communicate complex system concepts in a clear, practical way to support decision-making and delivery progress.

Analysis in Practice

• Conduct current-state and future-state system and process analysis to identify gaps, risks, and improvement opportunities.
• Analyse system flows, integrations, and data to support solution design and prioritisation.
• Support backlog refinement, sprint planning, and prioritisation alongside product owners and delivery teams.

Consulting Mindset in Action

• Build trusted relationships quickly within a client environment.
• Operate confidently in ambiguity, bringing structure, clarity, and momentum.
• Balance detailed systems analysis with delivery pace in a digital transformation context.

Key Requirements

• 5+ years’ experience as a Business Analyst or Business Systems Analyst within complex organisations.
• Proven experience within financial services; exposure to insurance environments is highly beneficial.
• Strong experience in systems analysis, including integrations, APIs, or digital platforms.
• Hands-on experience with requirements elicitation, process modelling, and systems documentation.
• Experience working in delivery-led, Agile or hybrid environments.
• Relevant degree or equivalent experience in Business Analysis, Information Systems, IT, or related fields.
• Certifications (e.g. IIBA, Agile BA, or equivalent) are advantageous.

Technical & Domain Knowledge

• Strong understanding of business and systems analysis practices and techniques.
• Experience working across Agile, hybrid, or waterfall delivery models.
• Exposure to digital transformation, system implementation, or platform modernisation initiatives.
• Understanding of system integrations, data flows, and technical solution environments.

Please Note:

As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.