We are seeking an experienced Senior Change Manager to join a delivery-focused change capability team. This is a contract role focused on immediate delivery needs within a complex, regulated environment, requiring in-office attendance once a week.

You will work at the intersection of business change, delivery, and stakeholder enablement, supporting a broad portfolio of initiatives across business banking.

This role is suited to a grounded, hands-on change professional who is confident operating in fast-moving environments, partnering closely with project teams and business stakeholders to drive adoption and sustained outcomes.

Key responsibilities and output areas include the following:

Change Management & Delivery Support

• Deliver end-to-end organisational change management across initiatives within the financial services / business banking domain.
• Support projects spanning technology enablement, automation, digitisation, cost optimisation, revenue drivers, and new product or feature launches.
• Embed change activities alongside project management and commercialisation efforts to ensure readiness and adoption.

Stakeholder Engagement & Enablement

• Engage internal and external stakeholders across Business Banking, including SME and commercial banking environments.
• Introduce and govern OCM frameworks, ensuring clear communication, training, and enablement approaches.
• Simplify complex project information into clear, accessible messaging to support understanding and buy-in.

Change Methodologies in Practice

• Apply structured change approaches such as Prosci / ADKAR, 3P, lean change management, or similar frameworks.
• Adapt methodologies pragmatically to suit delivery realities rather than rigid theory.
• Conduct change impact and stakeholder “temperature checks” to identify resistance and proactively adjust engagement strategies.

Consulting Mindset in Action

• Build strong working relationships quickly within delivery teams and client environments.
• Navigate ambiguity with confidence, bringing structure, clarity, and momentum to change efforts.
• Collaborate closely with project, technology, and business teams to ensure aligned delivery outcomes.

Key Requirements

• Senior-level experience as a change manager within complex organisations.
• Proven exposure to the financial services sector, ideally within business banking or closely related domains.
• Hands-on experience delivering organisational change across multiple initiatives or workstreams.
• Strong stakeholder engagement skills, including the ability to work with resistant or diverse stakeholder groups.

Technical & Domain Knowledge

• Practical experience with recognised change management frameworks (Prosci / ADKAR, 3P, lean change, or similar).
• Strong understanding of change enablement, training, communications, and stakeholder management practices.
• Exposure to large, matrixed organisations with complex delivery governance models.

Soft Skills

• Calm, inclusive, and proactive engagement style.
• Strong communicator capable of translating complexity into clear messages.
• Comfortable working in delivery-led, fast-paced environments.
• Practical, grounded, and relationship-orientated.

Education

• Relevant degree or equivalent professional experience in change management, business, or related fields.

Nice to Have

• Prosci accreditation.
• Experience working in contract or consulting roles.
• Prior experience within financial services or business banking environments.

Please Note:

As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.