Key Responsibilities

Client Delivery & Engagement

•  Place the customer at the centre of all decision‑making and delivery activities.
• Apply pragmatic, hands‑on problem‑solving to support client teams and achieve sustainable delivery outcomes.
• Engage closely with business and delivery stakeholders to foster collaboration, alignment, and shared accountability.
• Operate effectively within complex organisational and governance environments, balancing compliance with innovation.

Agile Enablement & Team Support

• Apply Agile values and principles to guide ways of working and improve team delivery performance.
• Create a safe, supportive environment in which delivery teams can grow, collaborate, and perform at their best.
• Encourage effective communication practices, including strong interpersonal engagement and face‑to‑face collaboration where appropriate.
• Demonstrate resilience and adaptability within challenging or ambiguous client environments.

Coaching & Continuous Improvement

• Coach individuals and teams to improve Agile maturity, autonomy, and delivery capability.
• Promote servant leadership behaviours that enable team ownership and continuous learning.
• Support organisational change initiatives by modelling Agile thinking and mindset shifts.
• Encourage continuous improvement through inspection, adaptation, and evidence‑based decision‑making.

Agile Practice & Thought Leadership

• Contribute to collaboration and knowledge‑sharing within the iqbusiness Agility team.
• Stay informed of trends and practices relevant to modern delivery environments, including DevOps, SAFe, and emerging technologies such as AI.
• Apply experience gained from working within Agile teams to support evolving client needs and delivery contexts.

Requirements

Essential

• Matric qualification.
• Relevant tertiary qualification (Bachelor’s Degree, Diploma, or equivalent certification from an accredited institution).
• One or more recognised Agile certifications, such as:
  • Certified Scrum Professional (CSP)
  • Certified Scrum Master (CSM)
  • Professional Scrum Master (PSM I or PSM II)
  • PMI‑Agile Certified Practitioner (PMI‑ACP)
• Minimum of 3 years’ experience working within an Agile team, either as a Scrum Master or development team member.
• Solid understanding of Agile frameworks and practices, including Scrum, Kanban, and Lean Software Development.

Advantageous

• Additional relevant Agile, coaching, or scaling certifications.
• Experience consulting within client environments or working across multiple teams or initiatives.

Please Note:

As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.