Key Responsibilities:

Data Quality & Operations Leadership

• Coordinate and oversee daily activities of the Data Entry and Data Quality Operators.
• Assign, prioritise, and track team tasks, ensuring deadlines, SLAs, and quality standards are met.
• Act as the escalation point for complex data quality issues and cross-system inconsistencies.
• Coach, train, and support team members on data quality standards, tools, and best practices.
• Monitor team performance, quality trends, improvement actions and provide ongoing feedback and development support.
• Foster a positive, collaborative, responsible, and quality-driven team culture.

Data Governance & Stewardship

• Implement and support data governance policies related to master data.
• Act as a Data Steward for assigned data domains, ensuring:
  • Clear ownership and accountability
  • Consistent definitions and business rules
  • Proper usage of controlled values and reference data
• Contribute to defining and maintaining data quality rules, thresholds, and controls.
• Actively monitor recurring data quality issues and coordinate root-cause resolution with business and technical teams.
• Support data privacy, compliance, and ethical data usage practices in line with institutional policies.

Data Catalogue & Metadata Management

• Contribute to the maintenance and adoption of the Data Catalogue, ensuring:
  • Core data objects, fields, and KPIs are properly documented
  • Business definitions are clear, validated, and aligned with stakeholders
• Collaborate with Data Owners, Analysts, and Engineers to keep metadata accurate and up to date.
• Promote data literacy by helping business users understand data definitions, lineage, and quality indicators via the catalogue.
• Identify gaps in documentation and propose continuous improvements to metadata coverage.

Systems, Tools & Continuous Improvement

• Ensure accurate and timely data entry and updates in Salesforce and other enterprise systems.
• Perform and oversee data checks, error correction, and structured data cleaning activities.
• Partner with technical teams to:
  • Improve automation and validation rules
  • Reduce manual effort in data entry and correction
  • Improve data flows and integrations
• Proactively suggest process enhancements to improve efficiency, consistency, and data reliability.

Minimum Requirements:

• Tertiary Qualification in Information Management, Office Administration, Business Administration, Quality Management or equivalent
• Minimum 3 years of hands-on experience in data entry, data quality, data operations, or administrative operations
• Minimum 2 years in a team lead or supervisory capacity
• Comfortable working with Excel and basic data validation techniques
• Practical experience with CRM systems (Salesforce preferred): data governance concepts, data stewardship, or metadata management