Vacancy Details
Employer: PnS Group (Pty) Ltd
Join Our IT Team as an IT Support Technician!
Are you passionate about IT support and problem-solving? We’re looking for an IT Support Technician to provide first-line support for hardware and software-related issues. You will assist end-users both remotely and telephonically, ensuring smooth IT operations while adhering to company policies and procedures.
Required Skills
- Attention To Detail: 2 to 3 years
- Communication Skills: 2 to 3 years
- Customer Service Orientation: 2 to 3 years
- Conflict Handling Skills: 2 to 3 years
- Problem-Solving Ability: 2 to 3 years
Candidate Requirements
- Grade 12 qualification
- IT certification (A+, N+, MCSE) OR 3+ years of IT support experience
- Microsoft Active Directory (AD) knowledge – DHCP, DNS, user management
- Strong understanding of ICT systems, hardware, and networks
- Proficiency in Windows Desktop & Server versions
- Familiarity with Android devices and ManageEngine products (advantageous)
- Willingness to work after hours and travel when needed
- Own transport (advantageous)
- Ownership of a Smart Mobile Phone (non-negotiable) – Required for company communication
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My Journey
Mitchell's Plain, Cape Town, where I grew up, I never imagined I would be able to accomplish what I have in the last 15 years. I'm not sure how I managed to survive in the midst of gangsterism, drugs, and so many negative influences. I needed to get through all of this without getting sucked into it. Pack n Stack hired me as a merchandiser, which was my first job. I was assigned to Makro Ottery, where I needed to improve my retail knowledge as soon as possible. Long hours, customer centricity, and client expectations are all part of the job. After gaining a better understanding of the function and the industry, I quickly advanced through the ranks: merchandiser, field supervisor, dedicated sales representative, Area Sales Manager, and Regional Sales Manager. PnS recognized my potential and provided me with the opportunity to advance within the company. When our CEO (Glenn Brauns) called to ask me to transfer to Gauteng six years ago, I was filled with mixed emotions, unsure if I would be able to cope in the big city. I realized right away that PnS had helped me get this far, and they would continue to do so. This was the case; since then, I've held positions such as National Account Manager, Commercial General Manager, and Commercial Director for Dedicated Solutions and Retail Support Services. PnS has ensured that our culture is our competitive advantage by creating an environment in which employees can reach their full potential. It's uncommon to find a company that lives up to its values, but PnS does. PnS is a people-oriented company that strives to get the most out of its employees by providing a platform for them to grow not only professionally but also personally. PnS is a company that values people, promotes diversity, and gives all employees a voice in how the company is run.
Clemen Mashonga
Commercial Director for Dedicated Solutions and Retail Support Services.
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