About the Role
As an Admin Assistant in the Hospitality sector, you will play a pivotal role in supporting daily operational functions within the organization. Your primary focus will be on administrative tasks that enhance the efficiency of our hospitality services, ensuring a seamless guest experience and effective team communication.

Key Responsibilities
- Provide administrative support to management and team members, including scheduling meetings and managing calendars.
- Coordinate and assist in the preparation of documentation for events and services delivered by the hospitality team.
- Maintain organized records of guest inquiries, feedback, and service requests, ensuring timely follow-ups.
- Assist with inventory management and ordering of supplies to support the smooth operation of hospitality services.
- Handle incoming calls and emails with professionalism, responding to inquiries and directing them to the appropriate team members.
- Support the organization of training sessions and workshops for staff, including logistics and resource preparation.
- Foster positive relationships with clients, vendors, and team members to ensure the delivery of outstanding service.
- Contribute to the development and improvement of administrative processes within the hospitality department.

Requirements
- Proven experience in an administrative support role, preferably in the hospitality or service industry.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities effectively.
- Excellent verbal and written communication skills in English, with proficiency in additional languages an advantage.
- Proficient in standard office software (e.g., Microsoft Office Suite) and experience with hospitality-specific software is a plus.
- Demonstrable problem-solving abilities and a proactive approach to tasks and responsibilities.
- Ability to work both independently and collaboratively in a fast-paced environment.
- A strong customer service orientation with a passion for enhancing guest experiences.

Preferred Qualifications
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Experience with event planning and coordination within the hospitality sector.
- Familiarity with social media and digital marketing tools relevant to the hospitality industry.
- Additional certifications in customer service or office administration are advantageous.

We are committed to providing equal employment opportunities and advancing our workplace diversity. We welcome applications from all qualified individuals in accordance with the South African Employment Equity Act.