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Field Service Manager

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Engineering
Reference: CPT001163/NDB

Apply before Aug 31 2026 | 75 Days left

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Vacancy Details

Employer: West Coast Personnel

Field Service ManagerSouthern Suburbs, Cape TownAbout Our ClientOur client operates within the combustion, boiler, and industrial heating industry, providing specialised solutions including burner systems, boiler installations, energy optimisation, and combustion management services.They work with industrial clients across multiple sectors, focusing on efficiency, safety, compliance, and innovative energy solutions (including gas and green energy systems).This role is ideal for candidates with experience in boilers, burners, industrial heating, or related engineering environments.

Role Overview
The Field Service Manager is responsible for leading the service function, ensuring that all installations, commissioning, maintenance, and technical support are delivered efficiently and to a high standard.

You will oversee a team of technicians, manage client relationships, and play a key role in driving operational excellence, service revenue, and continuous improvement within the business.

This is a hands-on leadership role, combining technical expertise, team management, and client engagement.

Key Requirements

Engineering qualification (BTech / National Diploma â Mechanical preferred)
Gas Practitioner Licence â essential
8â10 yearsâ experience in an industrial/engineering environment
3â4 yearsâ experience with boilers and burners (installation & commissioning)
Strong leadership and problem-solving skills
Ability to issue COC certificates
Working knowledge of boiler and combustion systems
Electrical knowledge (ELC1/ELC2 advantageous)

Key Responsibilities
Service Operations & Technical Delivery (Core Focus)

Plan, schedule, and manage service, maintenance, installations, and commissioning
Oversee technicians and ensure high-quality technical execution and safety compliance
Support fault finding, diagnostics, and system optimisation
Ensure completion of preventative, corrective, and statutory maintenance

Client & Stakeholder Management

Act as the primary client contact for service-related matters
Maintain strong relationships and ensure excellent service delivery
Provide clients with performance insights and system improvement recommendations

Sales & Business Growth

Support and contribute to service revenue and SLA growth
Identify opportunities to expand service offerings to clients
Assist with technical presentations and solution proposals

BMS (Boiler Management System) & Innovation

Drive development and rollout of BMS systems
Support system monitoring, reporting, and optimisation initiatives
Contribute to improving efficiency and energy performance

Team Leadership & Development

Lead, mentor, and develop service technicians
Ensure compliance with training, safety, and regulatory requirements
Drive accountability and performance within the team

Administration & Reporting

Ensure accurate quotes, invoicing, and site reporting
Oversee completion of COCs and project documentation
Monitor system performance and provide structured reports

Key Focus Areas

Service delivery & operational efficiency
Technical excellence in boilers and burners
Client satisfaction and relationship management
Revenue growth and service expansion
Team leadership and performance

Ideal Candidate

Strong technical expertise in industrial heating / combustion systems
Proven team leadership and management experience
Hands-on, organised, and results-driven
Client-focused with strong communication skills
Able to balance technical, operational, and commercial priorities

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