Senior Housekeeping Manager

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: SW006378/CL

Apply before Jul 15 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

SENIOR HOUSEKEEPING SUPERVISOR Helderberg Wine Route: Stellenbosch: My client, an esteemed 5-Star Guest Lodge situated in the heart of the Cape Winelands, has a vacancy for a Senior Housekeeping Supervisor to support the Housekeeping Manager in overseeing the daily housekeeping operations of the property, ensuring exceptional standards of cleanliness, presentation, and guest satisfaction across guest accommodation, public areas, and back-of-house facilities. The successful candidate will be a hands-on leader with strong supervisory abilities, a thorough understanding of housekeeping Standard Operating Procedures (SOPs), inventory control processes, staff training, and a passion for delivering outstanding hospitality standards.

Key Responsibilities Include but Are Not Limited To

Operations: Support the Housekeeping Manager with daily planning, coordination, and supervision.
Staff Supervision: Support and guide staff to ensure high-efficiency and quality.
Room Inspections: Inspect guest rooms and public areas to maintain top cleanliness.
Room Approvals: Sign off on rooms for occupancy following property procedures.
SOP Compliance: Enforce housekeeping SOPs and safe working practices consistently.
Productivity: Monitor staff output and turnaround times to maximize efficiency.
Team Development: Assist with recruitment, training, coaching, and performance management.
Training: Run ongoing skills development to maintain service excellence.
Team Culture: Build a positive, motivated, and collaborative workplace culture.
Inventory Control: Manage stock levels for linen, amenities, and cleaning supplies.
Stock Management: Assist with stock counts, reconciliations, and cost controls.
Maintenance: Identify and report maintenance issues promptly for quick resolution.
Room Turnaround: Ensure stayover and departure rooms are serviced on time.
Lost & Found: Oversee lost-and-found procedures according to company policy.
Guest Relations: Resolve guest requests and housekeeping queries quickly.
Admin Support: Handle departmental administration, record keeping, and reporting.
General Duties: Perform ad hoc tasks to support the overall operation

Criteria

Minimum 3–5 years' housekeeping experience within a hotel, lodge, guest house, or hospitality environment
Previous supervisory experience essential
Strong knowledge of housekeeping procedures, standards, and best practices
Proven experience implementing and maintaining housekeeping SOPs
Experience with inventory management, stock control, and housekeeping administration
Demonstrated ability to train, mentor, and motivate a housekeeping team
Excellent leadership, communication, interpersonal, and people-management skills
Strong organisational skills with exceptional attention to detail
Ability to multitask, prioritise effectively, and perform well under pressure
Positive, enthusiastic, and service-driven approach
Strong problem-solving and decision-making abilities
Proficiency in English with a good command of Afrikaans
Familiarity with Opera, Apex, or similar property management systems advantageous
Excellent teamwork skills with the ability to work collaboratively across departments

Remuneration and Hours of Work

Market-related salary offered, dependent on qualifications and experience.
Hospitality working hours apply, including weekends, public holidays, and shifts as operationally required

CANDIDATES WHO CURRENTLY RESIDE IN CLOSE PROXIMITY TO STELLENBOSCH WILL BE CONSIDERED FOR THIS POSITION

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.