Healthcare Customer Service Agents

Cape Town
Salary: Market Related
Bonus: Performance Based
Job Type: Permanent
Sectors: Call Centre Telecommunications
Benefits: Medical Aid Pension Bonus Training Free Transport
Reference: HC14486

Apply before Aug 11 2026 | 61 Days left

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Vacancy Details

Employer: EXL Service

Handle inbound and/or outbound calls from Healthcare insurance members in a professional and empathetic manner
Assist members with benefit inquiries, claims status, eligibility, and plan information
Resolve customer queries accurately and efficiently while maintaining compliance standards
Navigate multiple systems to access and update member information
Ensure all interactions meet quality assurance and regulatory requirements
Maintain confidentiality and adhere to HIPAA guidelines and company policies
Escalate complex issues to the relevant department when necessary
Meet and exceed performance targets

Required Skills

Strong Verbal And Written Communication Skills (English)
Customer-Centric Mindset With Excellent Problem-Solving Abilities
Basic Computer Literacy And Ability To Navigate Multiple Systems

Candidate Requirements

Minimum 6 months call centre experience
Passed Grade 12
Clear credit and criminal record
Strong verbal and written communication skills (English)
Customer-centric mindset with excellent problem-solving abilities
Ability to work in a fast-paced, target-driven environment
Basic computer literacy and ability to navigate multiple systems
Willingness to work US shifts, including evenings, weekends, and public holidays

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/aligned our EE targets

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About EXL Service

From our beginnings in business process services to becoming a global leader in data and AI, EXL has over 25 years of proven experience redefining what's possible for our clients. We empower businesses across industries like insurance, healthcare, banking and capital markets, retail, communications and media, and energy and infrastructure. By combining data, AI, and deep industry expertise, we drive transformation and growth for those we serve.