Key Performance Areas of this position include:- Measure and enhance overall guest satisfaction, including managing special requests.- Monitor Guest Feedback metrics on platforms such as Guest Revu and Trip Advisor.- Assistant the lodge manager to oversee day-to-day lodge team service operations.- Uphold and elevate the service standards provided by the lodge team.- Ensure effective supervision and management of lodge operations in the absence ofthe lodge manager.- Coordinate departmental teams to optimize guest service delivery.- Conduct targeted training sessions to enhance technical and soft skills of lodge teammembers in coordination with the lodge manager- Achieve quality improvement targets set by management.- Develop comprehensive policies, processes, and standards governing lodge teamactivities.- Manage cash handling to minimize variances within acceptable limits.- Maintain effective stock management.- Identify and implement cost-saving opportunities.- Maintain and ensure the upkeep of lodge equipment through preventativemaintenance.- Take responsibility for the overall performance of lodge functions in the absence of thelodge manager.Competencies required:- Proven experience in lodge management- Good working knowledge of POS/PMS systems- High level of attention to detail- Strong leadership and organisational skills- Excellent communication and interpersonal skills

Minimum criteria required:
- Degree/Diploma in Hotel Management
- 3 - 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager/Duty Manager or Guest Relations Manager
- Driver’s Licence Essential