Account Manager (MSP environment)

We are seeking a dynamic and client-focused professional to join our team as an Account Manager.

This role is responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving account growth within a fast-paced Managed Services Provider (MSP) environment.

Key responsibilities:

Client Relationship Management

• Build and maintain long-term client relationships.
• Serve as a main point of contact for clients, ensuring clear and consistent communication.
• Understand client needs and ensure services align with their business objectives.
• Conduct regular client engagements and strategic review sessions.
• Maintain high levels of client satisfaction and proactively resolve concerns.

Account Strategy and Growth

• Develop and execute account plans to support client retention and revenue growth.
• Identify upsell and cross-sell opportunities across managed services, cloud, and cybersecurity solutions.
• Monitor account performance and identify opportunities for expansion.
• Collaborate with internal technical teams to deliver tailored solutions.

Service Delivery Oversight

• Work with service delivery teams to ensure SLA compliance.
• Monitor service quality, trends, and client experience.
• Escalate and resolve service-related issues efficiently.
• Act as the client’s advocate within the business.

Contract and Financial Management

• Manage contract renewals, pricing discussions, and service agreements.
• Ensure accurate billing and profitability of accounts.
• Support revenue forecasting and budgeting processes.
• Assist with procurement and service scoping where required.

Reporting and Collaboration

• Maintain accurate client records and account updates in CRM systems.
• Provide regular account performance insights to management.
• Collaborate with sales, operations, and technical teams to ensure seamless service delivery.