Key Performance Areas of this position include:â–ª Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correctforms of addressâ–ª Escorts guests to their accommodationâ–ª Full orientation of guest’s roomâ–ª Offers to explain detailed services and facilities to guestsâ–ª Provides personalised services, demonstrating a sense of urgency, priority and dedicationâ–ª Request drink preferences from guests before game drive and advise the rangers on the guests requestsâ–ª Offer unique dinning experiences in the lodge grounds and co-ordinate the celebrations of guests duringtheir stay with the lodge managerâ–ª Displays a polite and gracious mannerâ–ª Anticipates and responds to guest requests and liaises with respective departments to expedite thedelivery of the requested products and serviceâ–ª Follows up on all guest requests until these are fully satisfiedâ–ª Able to spontaneously engage in formal and natural conversation with guests on current affairsâ–ª Serves guests in a calm, discreet and courteous mannerâ–ª Offers prompt service without appearing rushed, flustered or hurriedâ–ª Checks with guests to ensure satisfaction with food, beverage and other services that were offeredâ–ª Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)â–ª Notices and communicates opportunities to further improve quality standardsâ–ª Maintains and updates records of guest’s preferences, likes and dislikes as appropriate withoutcompromising their privacyâ–ª Contributes to the implementation of ongoing and continuous improvementsâ–ª Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available toguest during their stayâ–ª Acknowledges and bids farewell to departing guests using the appropriate levels of discretionâ–ª The butler will be dedicated to a group of guests for their entire stay from the time the guests wake upand go to bed, all requests from guests wil...

Minimum criteria required:
- Grade 12
- 2 Years of 5-star experience in a similar role with a food & beverage and/or housekeeping background


Competencies required:
- Ability to effectively communicate with others in English
- Committed to providing exceptional levels of service to others
- Teamwork, Cross departmental Collaboration
- Ability to correctly communicate detailed information and instruction to others
- Proficient in POS