5 Star Lodge is looking for a Butler.Key Performance Areas of this position include:Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct forms of address Escorts guests to their accommodation Full orientation of guest’s roomOffers to explain detailed services and facilities to guestsProvides personalised services, demonstrating a sense of urgency, priority and dedicationRequest drink preferences from guests before game drive and advise the rangers on the guests requestsOffer unique dinning experiences in the lodge grounds and co-ordinate the celebrations of guests during their stay with the lodge manager Displays a polite and gracious manner Anticipates and responds to guest requests and liaises with respective departments to expedite the delivery of the requested products and serviceFollows up on all guest requests until these are fully satisfied Able to spontaneously engage in formal and natural conversation with guests on current affairsServes guests in a calm, discreet and courteous mannerOffers prompt service without appearing rushed, flustered or hurried Checks with guests to ensure satisfaction with food, beverage and other services that were offered Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)Notices and communicates opportunities to further improve quality standards Maintains and updates records of guest’s preferences, likes and dislikes as appropriate without compromising their privacy Contributes to the implementation of ongoing and continuous improvementsCompletes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to guest during their stay Acknowledges and bids farewell to departing guests using the appropriate levels of discretionThe butler will be dedicated to a group of guests for their entire stay from the time the guests wake up and go to bed, all requests from guests will be attended to by their dedic...

Requirements:
Grade 12
2 Years of 5-star experience in a similar role with a food & beverage and/or housekeeping background
Ability to effectively communicate with others in English
Committed to providing exceptional levels of service to others
Teamwork, Cross departmental Collaboration
Ability to correctly communicate detailed information and instruction to others
Proficient in POS