About Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the role

We are looking for a dynamic, experienced hands on domain lead for HR systems.  You will both contribute to the direction for the HR domain and personally deliver on it. You are the subject matter expert and primary driver of everything HR systems-related – setting the roadmap, shaping the processes, and doing the hands-on work to bring improvements to life. You will work closely with an HR Process and Systems Analyst, collaborating day-to-day to analyse, design, and implement solutions.

Responsibilities 

• Define and maintain the HR domain roadmap, prioritising initiatives that improve employee experience and efficiencies across all markets.
• Act as the subject matter expert for HR systems, roadmap and overall system and process landscape.
• Identify gaps and opportunities in current HR systems and processes, and build a prioritised plan to address them.
• Direct and prioritise the analysis work of the HR Process and Systems Analyst to analyse current-state processes, design future-state solutions, and translate requirements into actionable deliverables.
• Personally own and drive the configuration, improvement, and day-to-day integrity of Unifi’s HR technology stack
• Manage system changes end-to-end: from requirements definition and solution design through to testing, roll-out, and user adoption.
• Manage vendor relationships and system configurations for HR software platforms, escalating and resolving issues hands-on.
• Collaborate with all in-country teams to ensure solutions are fit for purpose and are making life easy.
• Work with the HR Process and Systems Analyst and the data team to produce dashboards
• Use data insights to identify trends and proactively implement system or process improvements
• Champion and implement employee self-service capabilities, reducing administrative burden on HR teams and improving the staff experience.
• Accountable for audit trails, data privacy controls, and role-based access management across all HR platforms.
• Own the adoption and training strategy for every HR system or process change, ensuring changes are successfully implemented and embedded across Unifi.
• Define adoption success criteria before go-live and track adoption metrics per country after roll-out; intervene where uptake is low.
• Build and maintain a network of in-country super-users/champions in each market to support local roll-outs.
• Oversee the development of training materials and user guides (produced with the Business Process Analyst), localised where needed for each country.
• Ensure HR teams and end-users in every country are trained before any change goes live; no roll-out is complete until adoption is verified.
• Run post-implementation adoption reviews per country and feed findings back into the roadmap.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or a related discipline.
• 6–8 years of professional experience, with at least 3 years in an HR systems, HRIS, or product/owner role – ideally within a lean, hands-on environment.
• Proven experience personally owning or implementing core HR systems such as payroll, HRIS, ATS, or performance management platforms (not just overseeing others doing it).
• Strong working knowledge of HR processes across the full employee lifecycle: hire to retire.
• Comfortable operating as both a strategic thinker and a hands-on executor – you are equally at home defining a roadmap and configuring a system on the same day.
• Solid analytical skills – experience with SQL or BI tools for HR reporting is advantageous.
• Experience working closely with process or systems analysts; able to collaborate effectively without direct reporting lines.
• Strong documentation skills: able to write clear requirements documents, process maps, and user stories.
• Excellent communication and stakeholder engagement skills, with the ability to bridge HR and technical teams.
• High attention to detail and a meticulous approach to data quality, compliance, and process accuracy.
• Passion for building systems that make life easier for people while creating and exceptional user experience
• Proven experience driving adoption and training of system or process changes across multi-country operations 
• Willingness to travel across the Africa as required