Candidate Requirements

Key Responsibilities

Purchasing & Procurement

• Source and purchase forklift parts, components, consumables, and workshop supplies from approved suppliers.
• Obtain quotations and negotiate pricing, delivery schedules, and supply terms where appropriate.
• Raise and process purchase orders accurately and efficiently.
• Track supplier deliveries and resolve any supply chain issues or discrepancies.
• Maintain supplier records and ensure purchasing activities comply with company procedures.
• Identify opportunities for cost savings and supplier performance improvements. 

Customer Service

• Act as the first point of contact for customer enquiries via telephone, email, and in person.
• Process service requests, repair enquiries, and maintenance bookings.
• Provide customers with updates on repair progress, parts availability, and estimated completion times.
• Resolve customer issues promptly and professionally, escalating where necessary.
• Maintain strong customer relationships through excellent communication and service delivery.

Administration

• Maintain accurate records of purchase orders, invoices, service requests, and customer communications.
• Support the preparation of quotations for repairs, servicing, and parts sales.
• Assist with invoice processing and reconciliation of supplier accounts.
• Update company management systems with  customer information.

Team Support

• Work closely with workshop staff, service engineers, and management to ensure parts and materials are available when required.
• Coordinate with suppliers and logistics providers to support efficient workshop operations.
• Assist with general office administration duties as required.