Core Duties & Responsibilities

• Route Monitoring & Control: Track live fleet movements using tracking software to ensure trucks stick to designated routes, schedules, and delivery ETAs.
• Driver Communication: Liaise continuously with drivers to provide route instructions, handle emergency situations, and monitor driver conduct.
• Incident & Deviation Management: Quickly re-route vehicles or initiate crisis management protocols when facing traffic, weather delays, breakdowns, or accidents.
• Administrative Documentation: Verify that loading and offloading are done correctly with the proper documentation, and check driver logbooks.
• Customer Updates: Provide regular, proactive feedback to clients and stakeholders regarding transit milestones and delivery delays.
• Shift Handover: Provide clear, detailed handover reports to the incoming day or night shift.