Role Overview

FORZA is opening a small warehouse retail store and is looking for a reliable, detail-oriented individual to manage the day-to-day operation of the store while also taking ownership of customer service across the business.

This role combines warehouse store operations and customer service and is suited to a low-traffic retail environment where accuracy, professionalism, and strong communication are essential. During quieter store periods, the role will be primarily focused on customer support and administrative tasks.

Key Responsibilities

Warehouse Store Operations

• Open, manage, and close the warehouse store during trading hours

• Assist walk-in customers with product selection, compatibility queries, and basic troubleshooting

• Process in-store sales, exchanges, and refunds in line with company procedures

• Maintain a clean, organised, and professional store environment

• Ensure products are correctly priced, labelled, and displayed

• Coordinate customer collections with warehouse staff

Customer Service

• Act as the primary point of contact for customer enquiries via email, phone, and in-store

• Handle order enquiries, delivery queries, returns, and warranty claims

• Resolve customer issues professionally and efficiently, escalating when required

• Maintain clear, accurate, and brand-consistent communication

• Log and track customer interactions, issues, and resolutions

Stock & Administrative Support

• Assist with stock checks related to in-store sales and returns

• Ensure customer-facing systems and records are accurate and up to date

• Support basic order administration and returns processing

• Provide feedback on recurring customer issues, product queries, or process improvements

Brand Representation

• Represent the FORZA brand professionally in all customer interactions

• Ensure the warehouse store reflects FORZA brand standards at all times

• Act as a knowledgeable and dependable point of contact for customers