A vacancy exists for a Regional Sales Admin Supervisor within Lesaka Merchant Division, in Cape Town.

The Regional Sales Admin Supervisor will form part of the Kazang Sales team. The responsibilities of the role include:     

The Regional Sales Admin Supervisor is responsible for leading and managing the regional administrative function to ensure efficient, accurate, and timely execution of all administrative processes that support business operations. The role provides leadership to the regional administration team, drives adherence to company policies and procedures, and ensures high standards of service delivery, accountability, and operational excellence.

The incumbent will act as a key business partner to regional leadership by providing administrative oversight, identifying process improvement opportunities, ensuring compliance, and delivering accurate reporting that supports informed decision-making.

Key Responsibilities include, but are not limited to:   

Team Leadership & Management

• Lead, coach, develop and performance-manage the regional administration team.
• Foster a culture of accountability, ownership, urgency, and continuous improvement.
• Conduct regular performance reviews, one-on-one meetings, and development discussions.
• Manage workload allocation and resource planning to ensure optimal team productivity.
• Address performance concerns proactively and implement improvement plans where require
  

Administrative Operations

• Oversee all regional administrative processes and ensure accurate and timely execution.
• Monitor service levels and turnaround times to ensure business requirements are consistently met.
• Ensure adherence to established operational procedures and internal controls.
• Drive process standardisation and continuous improvement initiatives
• Identify inefficiencies and implement corrective actions to improve productivity and effectiveness

Reporting & Data Management

• Ensure accuracy, completeness, and integrity of regional data and reporting.
• Produce and analyse regular operational reports, identifying trends, risks, and opportunities.
• Provide timely and accurate information to regional leadership and relevant stakeholders.
• Monitor key performance indicators and take appropriate action where performance falls below expectations

Compliance & Governance

• Ensure compliance with company policies, procedures, and regulatory requirements.
• Conduct regular quality assurance reviews and audits of administrative processes.
• Investigate discrepancies and implement corrective and preventative measures.
• Maintain proper record-keeping and document management standards.

Stakeholder Management

• Build strong working relationships with regional management, sales teams, head office departments, and external stakeholders.
• Act as the primary escalation point for administrative matters within the region.
• Facilitate effective communication and collaboration between operational and support functions.
• Deliver a high standard of internal customer service.

Project & Change Management

• Support implementation of new systems, processes, and business initiatives.
• Participate in regional and national projects as required.
• Assist with change management activities to ensure successful adoption of new ways of working.

In order to be considered for this position, the following requirements must be met:  

• Diploma or Degree in Business Administration, Management, Finance, Commerce, or a related field.
  
• Minimum 3 years' administrative experience within a fast-paced operational environment.
• Minimum 1 years' experience in a supervisory or team leadership role.
• Experience in financial services, fintech, telecommunications, retail operations, or a similar field will be advantageous.
• Proven experience managing administrative controls, reporting, and compliance processes.

Behavioural Competencies:  

• Able to work independently as well as a member of a team.  
• Actively seeks feedback and able to withstand constructive criticism to improve.  
• Conduct oneself in a highly professional standard and have high personal standards.   
• Able to produce work of high quality.  
• Show and take initiative.  
• Willingness to go beyond the call of duty.  
• Possess an innovative approach to problem-solving.  
• Strong communication skills.