- Cape Town CBD
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Call Centre Human Resources
- Benefits: Medical Aid Pension Bonus Training Parking Maternity Leave
- Reference: Personal Assistant
Vacancy Details
Employer: EXL Service
- Manage complex calendars across multiple time zones, ensuring optimal scheduling and prioritisation
- Arrange and coordinate all internal and external meetings (including executive forums, governance sessions, and leadership reviews)
- Take accurate minutes of meetings and maintain structured action logs with follow-ups
- Coordinate governance cadences, including leadership meetings, business reviews, and strategic sessions
- Compile, consolidate, and maintain business reports aligned to South Africa geography and broader organisational requirements
- Develop professional PowerPoint presentations, leadership decks, and executive summaries
- Assist in building reports using AI-enabled tools to enhance productivity and output quality
- Manage local and international travel arrangements, ensuring cost efficiency and compliance
- Prepare and submit expense reports accurately and within required timelines
- Coordinate communication flows, announcements, and key updates
- Support stakeholder engagement through follow-ups, reporting, and administrative coordination
- Manage internal digital filing and maintain structured document storage and retrieval systems
- Prepare reports, correspondence, and business documentation
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with office management tools and project management platforms
- Ability to leverage AI tools for Minutes of meetings, Report creation, Presentation development
- Strong understanding of governance processes and business operations
- Ability to create structured action logs and track deliverables
- Strong analytical and problem-solving skills
We are seeking a highly professional, detail-oriented, and proactive Assistant Manager / (Secretarial Assistant) to support the Country Head (Vice President 2). This role is critical in enabling executive efficiency through seamless coordination of administrative, governance, and operational activities.
The incumbent will act as a trusted partner to senior leadership, ensuring effective calendar management, stakeholder coordination, and delivery of high-quality business outputs including reports, presentations, and governance documentation. The role requires strong business acumen, absolute confidentiality, and the ability to manage multiple priorities within a fast-paced, high-performance environment.
Executive & Administrative Support
Governance & Reporting
Travel & Expense Management
Stakeholder & Communication Management
Operational & Compliance Support
Skills (Technical & Functional Competencies)
Candidate Requirements
- High School Diploma (required)
- Additional qualifications in Office Administration, Secretarial Studies, or Business Administration (advantageous)
- Proven experience as an Executive Assistant, Administrator, or Secretary supporting senior leadership
- Experience in BPO / Call Centre advantageous
- Strong written and verbal communication skills
- Demonstrated ability to manage competing priorities effectively
- Proven track record in delivering high-quality administrative and executive support
- Strong organisational and multi-tasking abilities in high-pressure environments
- High level of attention to detail and accuracy
- Proactive, solution-oriented mindset with strong problem-solving capability
- Strong time management skills with ability to meet tight deadlines
- High level of business acumen and commercial awareness
- Ability to maintain strict confidentiality and discretion
- Strong stakeholder management and influencing capability
- Understanding and application of change management principles
Soft Skills
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