The candidate will take responsibility for IT functions that directly impact client relationships and
require quick turnaround times. The primary focus will be on integrations, ensuring seamless
connectivity between systems, and providing technical support throughout the process. This role does
not involve coding or development but requires a strong understanding of technical documentation,
solution design, and client consultation.

Responsibilities include:

• Supporting and stage monitoring of Biller Integrations
• Participating in various IT integration functions
• Ad hoc report generation using SQL
• Monitoring transaction irregularities in the value chain from Retailer to Biller
• Consulting with clients to guide them through integration requirements and processes
• Providing technical support to client’s post integration, including troubleshooting and issue resolution
• Ensuring seamless connectivity between systems and assisting clients through the integration process
• Understanding technical documentation and solution design to advise clients effectively
• Investigating application logs and conducting test transactions in live environments
• Collaborating with internal and external stakeholders to resolve integration-related issues
• All other tasks related to the role.

Minimum requirements:

• Relevant tertiary IT qualification;
• 3 years' experience in a similar role, including experience in SQL, IT systems monitoring, MS
  Office suite (specifically MS Excel), and customer support;
• Experience in the Financial Services industry with a focus on the payments industry and the understanding of reconciliation and settlement processes will be beneficial;
• Fluent in written and verbal communication in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial;
• Stable internet connection required, fiber connection advantageous (to handle queries remotely from home, if required);
• Own reliable transport.