Position: Internal Product Support

Department: Product Support

Role Title: Graduate in Training

Reports to: Head of Department – Product, Service and Engineering Support

Location: Gauteng (Johannesburg)

Relocation: At own cost

Subordinate Positions: None

Candidate Profile & Main Purpose of the Role

The ideal candidate delivers knowledgeable, solution‑focused customer service and proactively supports sales growth by promoting the full product and service portfolio to both existing and potential customers.

The successful incumbent demonstrates strong technical understanding, commercial awareness and the ability to build long‑term customer relationships.

Minimum Educational & Professional Requirements

• Clear credit record.
• Valid driver’s licence.
• Completed Bachelor of Engineering degree 
• Relevant technical qualification with a trade test where applicable, accompanied by a minimum of 2 years’ relevant work experience.
• Fluency in English (written and oral).
• Proficiency in Microsoft Word, Excel, PowerPoint and CRM platforms.

Technical Competencies

• Proven ability to interpret and translate complex customer drawings and technical specifications, specifically within the product portfolio.
• Strong understanding of process and automation instrumentation (advantageous).
• High level of precision in analysing technical requirements and preparing technical documentation.

Professional & Interpersonal Skills

• Exceptional written and verbal communication skills, with the ability to articulate technical information clearly and professionally.
• Strong interpersonal skills with the ability to work effectively within a team environment.
• Confident and professional in customer‑facing interactions.
• Highly organized with strong time‑management capabilities.
• Effective negotiation skills with strong commercial awareness.

Key Responsibilities

• Supports on-site technical and commercial pricing to outdoor sales activities
• Provides market intelligence on the local competition and market conditions (technical/price matrix)
• Supports the local sales organization with proper product/application knowledge (training) and product campaigns aligned with global PM
• Increases the local market share of the product by promotion of new offerings, marketing campaigns, and product launches aligned with global PM
• Identifies best supply chain channels to ensure price competitiveness and/or profitability
• Supports or provides by application engineering and supports IR-Request and Product Modification Process
• Prospects, develops and executes strategic accounts in a segment in alignment with MSM business plan
• Leads all local marketing activities (Price, Product, Placement, Promotion) and market penetration with respective market segment aligned with global MSM and local marketing team
• Analyses, follows and foresees application trends in the segment
• Generates visit reports (customers) to sales managers and MSM/PM
• Leads and supports the segment growth through the sales force by example, training and coaching identifying
• Participates in global network to ensure a coordinated development of the segment
• Develops and implements account plans and approaches in line with the overall strategy formulated by the Sub director FMM
• Responsible for the assigned area in the Special Sales Force regarding revenue, strategy & execute the defined strategy
• Provides professional and exceptional client service in all interactions with clients
• Identifies and generates new business opportunities
• Responsible for opportunities funnel, hit ratio and profitability
• Implements agreed price strategy of sub region SFF frame agreements and avoiding internal price competition
• Work on projects in co-operation with Global Key account & Sales Excellence
• Leads 'easy to deal with' optimization in consultation with the customer and the supply Chain
• Identify the customers future need and issues to provide the right solutions
• Cooperation during introduction of new solution 

Technical Support & Documentation

• Read, analyse, and interpret complex technical specifications to ensure accurate understanding of application requirements and materials.
• Provide pre‑ and post‑sales technical support, acting as an internal reference for resolving technical questions and clarifying application details.
• Work closely with internal and external sales to validate technical details of enquiries and orders.

Internal Collaboration & Quality Assurance

• Representing us, us (sales) process understanding
• Build up internal and external network
• Clear willingness to develop sales and make WIKA the first contact
• Hit rate / gross margin / Sales / price quality
• Collaborate across internal departments to deliver optimal customer service and maintain strong working relationships
• Ensure high accuracy in the handling of technical requests and documentation to minimize errors and uphold service quality
• Analyse and resolve customer complaints and requests promptly, ensuring customer expectations are consistently met or exceeded