Operations Team Leader

Century City
Salary: R18 000.00 - R22 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: CPT001151/OK

Apply before Jul 04 2026 | 30 Days left

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Vacancy Details

Employer: West Coast Personnel

Our client is looking for an Operations Team Leader that can lead the operations team to deliver excellent customer service, meet SLA requirements, and ensure efficient service delivery and profitability.

Requirements

Advanced Microsoft Excel skills
Strong organisational, scheduling, and time-management abilities
Accounting background advantageous
MPS industry experience advantageous
Previous team management experience advantageous
Ability to work under pressure and solve problems effectively
Sage accounting experience, that would be an extra bonus

Key Responsibilities

Manage a team of Operations Coordinators
Schedule service calls, installations, and engineer workloads
Monitor and update service tickets, job cards, and customer communications
Manage warranty claims, quotations, invoicing, and SLA contracts
Monitor consumables, place orders, and manage stock levels
Perform operational administration, billing, forecasting, and reporting
Handle customer escalations and ensure SLA compliance

Personal Attributes
Reliable, organised, solution-driven, customer-focused, and able to perform in a fast-paced environment.

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About West Coast Personnel

Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services.

What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.