Purpose of the Role:

As a Kiosk Manager, you will oversee the daily operations and management of all retail kiosks, ensuring optimal performance and customer satisfaction. This role focuses on operational efficiency and enhancing the customer experience in a fast-paced retail environment.

Key Areas of Responsibilities:

• Lead, manage, and develop a team of sales associates to achieve sales targets and performance goals.
• Monitor kiosk performance metrics and analyse sales data to identify trends and implement improvement strategies.
• Ensure exceptional customer service standards are maintained consistently across all kiosks.
• Conduct regular training sessions to equip team members with product knowledge and customer service skills.
• Manage inventory levels, ensuring stock is adequately maintained and displayed to maximize sales opportunities.
• Collaborate with head office to execute marketing initiatives and promotional campaigns effectively.
• Handle customer inquiries, resolve issues, and gather feedback to improve service quality and product offerings.
• Maintain compliance with health and safety regulations, as well as company policies and procedures.

Requirements:

• Proven experience in retail management, preferably within a kiosk or similar small-format retail environment.
• Strong leadership and team management skills with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills to engage with customers and team members effectively.
• Demonstrable experience in sales and a solid understanding of merchandising principles.
• Ability to analyse data and generate actionable insights to drive performance improvements.
• Proficiency in point of sale (POS) systems and basic financial reporting.
  
  

Preferred Qualifications:

• Experience in training and development of staff within a retail setting.
• Familiarity with customer relationship management (CRM) software.
• Certification in retail / hospitality management or a related field would be advantageous.

Empact Group is committed to Employment Equity in line with legislation and will give first preference to candidates as per Equity requirements.

By applying for a role within Empact Group (Proprietary) Limited, all Personal Information that you provide to the Company will be held and/ or stored securely for the purpose of recruitment. Your Personal Information will be stored electronically in a database. Where appropriate, some information may be retained in hard copy. In either event, storage will be secure and audited regularly regarding the safety and security of the information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPI”).