MINIMUM REQUIREMENTS

• Grade 12 (Matric)
• Minimum 3 years' experience in retail, sales administration, customer service, or a similar role
• Computer literacy and strong administrative skills
• Good communication and organisational abilities

KEY COMPETENCIES

• Customer Service Orientation
• Communication Skills
• Administrative Accuracy
• Attention to Detail
• Time Management
• Problem Solving
• Basic Numerical Skills
• Professionalism and Teamwork

KEY RESPONSIBILITIES

Customer Service & Sales Support

• Respond to customer enquiries via phone, email, social media, and walk-in visits.
• Prepare quotations and schedule appointments for Sales Representatives.
• Assist customers and agents with orders, product information, repairs, and follow-ups.

Order Administration & Logistics

• Process and monitor customer and agent orders.
• Liaise with suppliers regarding order confirmations and delivery dates.
• Coordinate collections, deliveries, and installation schedules.
• Keep customers informed of order progress.

Reception & Administration

• Manage the switchboard and reception area.
• Perform daily cash-up procedures and petty cash administration.
• Maintain accurate records and provide general administrative support.

Showroom & Product Management

• Ensure the showroom remains clean, organised, and well-presented.
• Maintain swatches, brochures, components, and price lists.
• Assist with system updates and product information management.

KEY PERFORMANCE INDICATORS (KPIs)

• Customer enquiries responded to promptly and professionally.
• Accurate processing of quotations and orders.
• Effective coordination of installations and deliveries.
• Up-to-date showroom displays, swatches, and pricing information.
• Accurate daily cash-ups and weekly petty cash reconciliations.
• High levels of customer and agent satisfaction.
• Well-maintained administrative records and operational efficiency.

• Benefit - Company pays 50% of a medical plan  
• Working Hours - Monday to Friday 9 to 6 and Saturday 9 to 5 alternative.