WE'RE HIRING: Billing Technical Support Analyst

Own the systems and controls that protect revenue accuracy across Lesaka.

LOCATION
Johannesburg

BUSINESS UNIT
Information Technology – ERP

REPORTS TO
Senior Manager: ERP / Billing

Why This Role Matters

Every merchant transaction, billing cycle, commission calculation, and reconciliation process depends on accurate, stable, and reliable billing systems. When billing works properly, merchants trust us, Finance operates confidently, and the business scales efficiently.

This role sits at the centre of revenue assurance and billing integrity across the Merchant Division. From validating billing outputs and resolving discrepancies to supporting integrations and improving billing workflows, your work directly impacts financial accuracy, operational efficiency, and business trust.

About Lesaka

Lesaka is a fintech company on a mission to digitise commerce in Africa. We are listed on NASDAQ (LSAK) and the JSE (LSK) and serve merchants, consumers, and enterprises across the continent.

From spaza shops and taxi ranks to restaurants and city traders, our products power the small exchanges and the big steps of African commerce. One platform. Many products. One ambition: to be the most loved Merchant Operating Platform in Africa.

How We Operate

Our strategy starts from a simple operating truth. Exceptional customer experiences come from exceptional staff experiences. We balance four pillars across everything we do: Customer Experience, Staff Happiness, Cost Discipline and Risk Control. Each one amplifies the others when properly aligned.

We have organised around one merchant journey with clear execution and accountability.

Our North Star

Deliver exceptional experiences to our customers and our staff. We measure ourselves against CHAP (Customer Happiness), SHAP (Staff Happiness), Cost-to-Serve efficiency and Regulatory Impact. Happy customers, happy staff, disciplined cost, controlled risk.

The Role

You will support the technical accuracy, integrity, and reliability of billing processes and systems across the Merchant Division.

You will work closely with Finance, ERP, Architecture, Operations, BPMO, and Data teams to ensure billing accuracy, stable system performance, reliable integrations, and strong revenue assurance processes.

You are analytical, detail-oriented, and operationally focused. You enjoy investigating discrepancies, solving system issues, and improving processes that drive financial accuracy and operational confidence.

What You'll Own

Billing Accuracy & Revenue Assurance

• Validate billing outputs against transaction and revenue data.
• Perform reconciliation between billing and financial systems.
• Investigate and resolve billing discrepancies, exceptions, and variances.
• Monitor billing accuracy trends and identify recurring issues.
• Support Finance in revenue validation and reconciliation processes.

Billing System Stability & Support

• Monitor billing system performance and operational processes.
• Investigate system-related billing incidents and issues.
•  Support billing run execution, validation, and issue resolution.
• Escalate critical billing incidents where required.
• Maintain accurate logs, documentation, and issue tracking records.

Billing Data Integrity & Integration

• Validate data flows between ERP, CRM, and core systems.
• Identify and resolve data inconsistencies and integration issues.
• Ensure integrity and accuracy of billing-related data across systems.
• Support testing and validation of integration and system changes.
• Monitor data quality metrics and integration performance.

Billing Continuous Improvement

• Identify inefficiencies in billing processes and workflows.
• Recommend improvements to billing systems and operational processes.
• Support automation initiatives to improve billing efficiency.
• Analyse billing trends to identify optimisation opportunities.
• Participate in system enhancements and continuous improvement initiatives.

Stakeholder & Finance Support

• Support Finance teams with billing queries, reporting, and investigations.
• Communicate billing issues, impacts, and resolutions clearly to stakeholders.
• Provide insights into billing performance and operational trends.
• Support audit, compliance, and governance requirements.
• Collaborate closely with ERP, integration, and operational teams.

What You'll Bring

You are detail-focused, analytical, and committed to operational accuracy. You understand how important reliable billing systems are to business performance and financial integrity.

You are comfortable working across systems, investigating issues, validating data, and collaborating with both technical and business teams to resolve operational challenges.

• Strong understanding of billing systems, reconciliation, and revenue assurance processes.
• Experience supporting financial systems or billing environments.
• Exposure to ERP platforms such as Microsoft, Sage, SAP, NetSuite, or similar.
• Experience with data analysis, reconciliation, and exception handling.
• Understanding of integrations, data flows, and operational support processes.
• Working knowledge of SOX ITGC, POPIA, and financial controls advantageous.

How You'll Show Up

• Accuracy and devotion to quality. You understand that small errors can create significant downstream impact.
• Accountability. You take ownership of issues through to resolution.
• Analytical thinking. You investigate root causes and solve problems methodically.
• Collaboration. You work effectively across Finance, Operations, ERP, and technical teams.
• Customer focus. You understand the operational impact of reliable billing processes.
• Continuous improvement mindset. You constantly look for ways to optimise processes and reduce inefficiencies.

Experience & Qualifications

• 3–5 years’ experience in billing systems, revenue assurance, or financial systems support environments.
• Experience within data analysis and reconciliation environments.
• Exposure to multi-entity or multi-country ERP environments advantageous.

• Bachelor’s degree in Finance, Information Systems, Data Analytics, or equivalent.
• ERP platform certification (Microsoft, Sage, SAP, NetSuite, or relevant platform) advantageous.
• SQL, Excel, or ITIL Foundation certifications advantageous.

Ready to Build With Us?

If you are passionate about billing accuracy, operational integrity, and supporting systems that protect revenue and business performance, we’d love to hear from you.

Apply now or share this opportunity with someone exceptional.

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