Sales & Marketing Administrative Assistant

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Admin Marketing Sales
Reference: SW006339/CL

Apply before Jun 28 2026 | 30 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

SALES & MARKETING ADMINISTRATIVE ASSISTANT Stellenbosch – A prestigious wine estate in the Cape Winelands is seeking to appoint a well-organised, service-oriented Sales & Marketing Administrative Assistant to join its dynamic Marketing Team. This is an excellent opportunity for a professional individual with a passion for hospitality, marketing, and customer engagement who thrives in a refined, fast-paced environment.

Purpose of the Role: The successful candidate will provide administrative, operational, and customer support to the marketing and direct sales department, with a strong focus on wine club administration, customer service, logistics coordination, digital content management, and events support. The role plays an important part in maintaining exceptional guest experiences, supporting brand initiatives, and ensuring the smooth day-to-day coordination of marketing and wine sales activities.

Key Responsibilities Include but Are Not Limited To

Wine Club & Customer Service

Manage Wine Club customer queries, including deliveries, membership administration, and order-related enquiries
Liaise with courier companies to resolve delivery issues professionally and efficiently
Maintain accurate customer records and membership information
Communicate with customers via email, telephone, WhatsApp, and digital platforms
Ensure excellent customer service and positive member engagement at all times
Assist with maintaining Wine Club FAQ content and related website updates

Sales & Administration

Process wine orders and maintain the sales system and customer database
Assist with stock control, purchasing, invoicing, and basic sales administration
Track Wine Club costs and assist with maintaining marketing budget records
Maintain spreadsheets, reports, and general departmental administration
Provide administrative support for internal communication systems where required

Website & Digital Content

Update website content including pricing, vintages, stock availability, product descriptions, and fact sheets
Ensure digital product information and imagery remain accurate across platforms
Manage and respond to Google Business reviews professionally
Assist with maintaining and growing the business’s LinkedIn presence
Coordinate with website service providers and digital partners where required

Marketing & Brand Support

Assist with the coordination of brochures, advertisements, menus, promotional material, and printed collateral
Coordinate with designers and suppliers for marketing material and branded items
Assist with planning and coordinating marketing campaigns and promotional initiatives
Research collaboration, influencer, and partnership opportunities
Ensure subscriptions, listings, awards entries, and memberships remain current

Events & Hospitality Coordination

Assist with planning and coordinating special events, wine tastings, launches, and hospitality experiences
Coordinate supplier, artist, and event-related logistics
Assist with Dineplan and event booking-related queries
Prepare proposal gift bags, media kits, and event support material
Present wine tastings at selected events, wine shows, and external functions where required

Criteria

Diploma or Certificate in Marketing, Business Administration, Hospitality, Communications, or a related field advantageous
Minimum 2–3 years’ experience in an administrative, marketing, customer service, or hospitality-related role
Experience within the wine, hospitality, tourism, or luxury brand industry advantageous
Previous experience with website content management and digital communication platforms beneficial

Technical Skills

Proficient in Microsoft Office Suite including Excel, Word, Outlook, and PowerPoint
Strong administrative, organisational, and coordination skills
Experience with CRM systems, booking platforms, and digital communication tools advantageous
Familiarity with social media platforms, LinkedIn, and Google Business preferred
Strong customer service orientation with a professional and enthusiastic approach
Excellent verbal and written communication skills
High attention to detail and strong organisational ability
Ability to multitask and work effectively under pressure
Strong problem-solving skills and ability to use initiative
Professional presentation and interpersonal skills
Ability to work independently and within a team environment
Reliable, adaptable, and deadline driven
Ability to maintain confidentiality and professionalism at all times

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.