Purpose of the RoleThe Receptionist will be responsible for managing the front desk, welcoming guests and visitors, handling calls and reservations, and providing efficient administrative and customer service support to ensure smooth day-to-day operations. The successful candidate must be able to communicate professionally with both English- and French-speaking guests and clients.Key ResponsibilitiesFront Desk & Guest ServicesWelcome guests, visitors, and clients in a professional and friendly mannerManage check-ins and check-outs where applicableAssist guests with queries, requests, and general informationCommunicate effectively with French-speaking guests and clientsEnsure reception and waiting areas are clean and presentableTelephone & CommunicationAnswer and direct incoming calls professionallyRespond to emails and guest enquiries promptly in both English and French where requiredTake messages and relay information accuratelyAdministrationMaintain filing systems and reception recordsProcess bookings, reservations, and payments where requiredAssist with invoicing, cash handling, and daily reportingPerform general administrative dutiesCoordination & SupportLiaise with housekeeping, maintenance, reservations, and management teamsAssist with scheduling and diary management if requiredSupport management with ad hoc administrative tasksHealth & SafetyFollow company procedures and policiesEnsure guest confidentiality and security procedures are maintainedReport any maintenance or safety concerns promptly

Minimum Requirements

• Grade 12 / Matric certificate
• Minimum 2–3 years’ reception or front office experience
• Previous hospitality or customer service experience advantageous
• Must be fluent in both English and French
• Computer literate in Microsoft Office and reservation/booking systems
• Excellent verbal and written communication skills
• Professional appearance and telephone etiquette
• Strong organisational and administrative skills
• Ability to multitask and work under pressure
• Excellent customer service skills
• Reliable transport advantageous
• Ability to work shifts, weekends, and public holidays if required

Key Competencies

• Strong interpersonal skills
• Attention to detail
• Time management
• Problem-solving abilities
• Professionalism and confidentiality
• Team player with a positive attitude
• Ability to handle difficult situations calmly and professionally

Multilingual communication skills