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Senior Specialist: Business Development Aftersales Importer

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Sales Automotive
Reference: 187049

Apply before Jun 04 2026 | 8 Days left

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Vacancy Details

Employer: Motus Corporation

Purpose

Provide expertise, advice and support to the dealer network in terms of Aftersales functions and methods to assist the dealer in achieving performance objectives according to OEM standards.

Minimum Experience

3 - 5 years experience in a similar environment

Minimum Qualification

Bachelor`s Degrees and Advanced Diplomas with NQF Level 07

Minimum Requirements

Industry legislative compliance/ knowledge.

GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE

Conduct research and gather data to provide input to operational reporting and decision making processes.
Conduct research to identify new opportunities/technologies which could result in better operational processes.
Define standard operating procedures (SOP's).
Provide expertise to identify and develop solutions to improve quality of processes and services.
Provide specialist advice to enable planning for value added process improvements, initiatives and services.
Analyse commercial performance of the service and parts department relative to set KPI’s and where necessary, together with the dealer, develop improvement plans.
Analyse the customer satisfaction index (CSI) performance and to assist, design and manage the implementation of action plans to achieve the CSI objectives.
Ensure and monitor compliance to any current recall campaigns.
Ensure that the correct operational tools and processes, as defined by the OEM, are in place and employed.
Ensure that the dealer adheres to the Aftersales standards relative to service, parts and customer care.

FINANCE

Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
Drive service and parts sales profitability and turnover at dealer level.
Manage the Goodwill and mobility expenditure within budget.

CLIENT/CUSTOMER

Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Provide support and contribute to a culture of customer service excellence that builds relationships with customers and meets and exceeds exceptional service.
Build a strong appreciation of customer needs, ensure understanding and make recommendations to improve customer interaction and overall satisfaction.
Manage the resolution of customer concerns at OEM or dealer level.

PEOPLE

Own and live up to company values.
Participate in forums that positively contributes to knowledge improvement.
Provide advice and support with the management of change and offer operational support where required.
Provide expertise, participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Identify skills gaps and recommend training needs.

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.